Switchboard Operator/ Receptionist

Erickson Senior Living; Peabody (MA); On-site; USD 35,000 - 42,000; Full time

Job summary

A leading retirement community is seeking a Switchboard Operator/Receptionist to be the first point of contact for residents and guests, ensuring a welcoming atmosphere. This full-time role requires proficiency in customer service and administration, offering competitive compensation and growth opportunities.

Benefits

Medical, dental and vision packages

PTO Plans and volunteer hours

401k with company match

Discounts at on-site dining venues

Education assistance and certification reimbursement

Qualifications

• Experience in reception and customer service.
• Solid administrative skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Greet and direct residents, visitors, and staff.
• Handle urgent calls and manage follow-ups.
• Monitor emergency systems and track resident statuses.

Skills

Customer Service

Administration

Multi-tasking

Proficiency in Microsoft Office

Job description

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Location:

Brooksby Village by Erickson Senior Living

Our Assisted Living Community is looking for a customer service professional with solid administrative skills for a full-time position. As the first point of contact for residents, staff, and guests, you'll set the tone for a warm and welcoming experience.

What You Will Need

• Proficient in Microsoft Office
• Experience with multi-line telephone switchboard
• Experience and ability to multi-task independently in a fast paced environment
• Reception and Customer Service experience
• Ability to work holidays
  
  

Thus is s full-time position- Monday through Friday 8:00AM-4:00PM

What We Offer

• Compensation: $17-$20/ hour commensurate with experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
  
  

How You Will Make An Impact

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
  
  

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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