Switchboard Operator - PRN

Columbus Regional Healthcare System; Whiteville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Columbus Regional Healthcare System is seeking a PRN (as needed) Switchboard Operator to provide central telephone coverage for the hospital and monitor alarm systems. The role requires a clear speaking voice, professional telephone etiquette, and strict adherence to HIPAA guidelines.

No prior experience is required as on-the-job training will bring the incumbent up to speed within about a month. This on-site position offers flexible hours without a guaranteed set number of hours and

Qualifications

• Ability to read and write and follow verbal and written instructions.
• Speak and understand fluent English.
• Must have clear and pleasant speaking voice with excellent telephone etiquette.
• Public relations skills, manual dexterity and a good memory for numbers, protocols, and emergency procedures.

Responsibilities

• Answers the telephone as quickly as possible and effectively facilitates/transmits incoming and outgoing calls, using a clear and pleasant manner, appropriate communication skills, and following established procedures and HIPAA guidelines
• Locates individuals or transmit messages through pages, dial paging, direct calling, radio and intercom announcements
• Responds to alarms and emergency situations quickly and in accordance with established procedure, without the need to research procedures or ask for assistance.

Skills

Telephone etiquette

Clear speaking voice

Public relations

English fluency

HIPAA compliance

Communication skills

Job description

At Columbus Regional Healthcare System we offer professional growth and advancement for every employee. Working at CRHS allows you to have the intimate hospital feel while still being provided with the large healthcare system resources.

Hiring for a PRN (as needed) Switchboard Operator

**will not have set number of guaranteed hours**

JOB SUMMARY

Serves as central telephone communications source for the hospital. Also, monitors various alarm systems.

EDUCATION, CREDENTIALS AND TRAINING REQUIRED

• Ability to read and write and follow verbal and written instructions.
• Ability to speak and understand fluent English.
• Must have clear and pleasant speaking voice with excellent telephone etiquette.
• Public relations skills, manual dexterity and a good memory for numbers, protocols, and emergency procedures.

EXPERIENCE REQUIRED

No previous experience required. Given training and on-the-job experience, incumbent should be proficient in the basic aspects of the job within one month.

ESSENTIAL FUNCTIONS

• Answers the telephone as quickly as possible and effectively facilitates/transmits incoming and outgoing calls, using a clear and pleasant manner, appropriate communication skills, and following established procedures and HIPAA guidelines
• Locates individuals or transmit messages through pages, dial paging, direct calling, radio and intercom announcements
• Responds to alarms and emergency situations quickly and in accordance with established procedure, without the need to research procedures or ask for assistance.