Switchboard Operator - PRN

Memorial Physician Practices; Warrenton (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Warrenton is seeking a Switchboard Operator to manage calls and assist in emergency protocols. This role requires strong customer service skills and attention to detail. Join a supportive environment with benefits including health coverage, paid time off, and professional development opportunities.

Benefits

Health (Medical, Dental, Vision) benefits

401K Benefits

Competitive Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• 2 years experience in customer service required.
• Preferred experience with multi-line switchboard in healthcare.

Responsibilities

• Operates telephone switchboard and routes calls.
• Announces necessary codes and implements emergency response.
• Reports alarm variances to security or facilities.

Skills

Customer service skills

Attention to detail

Verbal communication

Written communication

Interpersonal communication

Education

High school diploma or equivalent

Job description

The Switchboard Operator operates the telephone switchboard and routes calls to appropriate personnel per protocol.

• Announces necessary codes with accuracy and implements emergency response teams utilizing electronic methods.
• Promptly reports all alarm variances to the security or facilities department as is appropriate
• Exercises sound judgment in the processing and issuance of code requests to include assessing severity, type, authenticity, etc. Seeks supervisory input as is appropriate. Announces all codes in a timely, clear, and calm manner. Obtains all necessary information from callers requesting a code; including location, age group, etc (i.e. code blue). Accurately utilizes electronic methods to call Rapid Response Team alerts.

Who We Are:

Fauquier Health is a 97-bed acute care hospital offering surgical services (including robotics), a 24-hour Emergency Department, extensive medical imaging capabilities, an Intensive Care Unit and much, much more. The Fauquier Health system offers patient care for a variety of specialty services including Orthopedics and Spine, a Cardiac Catheterization Lab, and robotic-assisted surgery. The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery.

Where We Are:

The charm of Warrenton is irresistible with Old Town Warrenton’s brick sidewalks and historic homes, set beside local businesses who love to greet neighbors and visitors. Whether you are seeking outdoor adventure, local cuisine, or the charm of shops and boutiques, here you will find something for everyone.

Why Choose Us:

·Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

·Competitive Paid Time Off / Extended Illness Bank package for full-time employees

·Employee Assistance Program – mental, physical, and financial wellness assistance

·Tuition Reimbursement/Assistance for qualified applicants

·Professional Development and Growth Opportunities

·And much more…

Minimum Education
High school diploma or equivalent X Preferred □ Required

Minimum Work Experience
Required - 2 years experience in customer service positions.
Preferred - Experience utilizing multi-line switchboard, particularly in a healthcare environment.

Required Skills
Customer service skills. Extreme attention to detail. Excellent verbal, written, and interpersonal communication skills. Demonstrated ability to use computers (email, spreadsheets, presentations, etc.).

EEOC Statement:

Fauquier Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran