SWITCHBOARD OPERATOR III

State of Illinois; Park Forest (IL); On-site; USD 49,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator III to enhance communication at the Ludeman Developmental Center. This role involves coordinating switchboard operations, supervising staff, and implementing efficiency procedures. Ideal candidates will possess strong telephone operation skills and a high school diploma, along with a commitment to service excellence. Join a team that values compassion and equity while enjoying robust benefits, including health insurance, paid time off, and flexible work schedules. This is an opportunity to make a meaningful impact in your community while advancing your career.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Flexible Work Schedules

Paid Parental Leave

Commuter Savings Program

Qualifications

• Requires knowledge equivalent to completion of four years of high school.
• Requires two years' experience as a telephone operator.

Responsibilities

• Coordinates operations of the Switchboard providing telephone services.
• Serves as a working supervisor to lower-level switchboard operators.

Skills

Telephone Operation

Office Equipment Utilization

Communication Skills

Education

High School Diploma

Job description

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Class Title: SWITCHBOARD OPERATOR III - 44413

Skill Option: None

Salary: Anticipated Salary: (Eff 7/1/25) $4,128-$5,450/month ($49,536-$65,400/year)

Job Type: Salaried

Category: Full Time

County: Cook

Number of Vacancies: 1

Bargaining Unit Code: RC014

Merit Comp Code

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the ~~~ website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is seeking to hire a Switchboard Operator 3 for the Ludeman Developmental Center located in Park Forest, Illinois, to coordinate the operations of the Center's Switchboard providing telephone services facility-wide. Implements new procedures to increase efficiency in services. Serves as a working supervisor to lower-level switchboard operators.

Essential Functions

Coordinates the operations of the Elisabeth Ludeman Developmental Center Switchboard providing telephone services facility-wide.

Serves as a working supervisor.

Prepares outgoing mail.

Monitors paging system, including recording of pager locations and arranging for repair of pagers.

Implements new procedures to increase efficiency in services.

Updates Switchboard Manual as changes or additions occur.

Produces weekly computer traffic control reports, clears computer telephone log, and oversees accuracy of computerized Ludeman staff directory.

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to the completion of four (4) years high school.

Requires two (2) years' experience as a telephone operator.

Conditions of Employment

Requires the ability to utilize office equipment, including personal computers.

Requires the ability to work after business hours, weekends, and holidays.

Requires the ability to travel in the performance of job duties.

Requires ability to pass the IDHS background check.

Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

Work Hours: Monday - Friday, 6:00am - 2:30pm, 30-minute paid lunch, 30 minutes Overtime pay

Division of Developmental Disabilities

Ludeman Developmental Center

Support Services

Agency Contact: ~~~

Posting Group: Office & Administrative Support; Social Services

About the Agency

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental, and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

13 Paid Holidays annually, 14 on even-numbered years

• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: ~~~

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the ~~~ homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the ~~~ homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on ~~~ - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: