SWITCHBOARD OPERATOR III

Illinoiscomptroller; Park Forest (IL); On-site; USD 49,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to coordinate essential telephone services at a developmental center in Park Forest, IL. This role involves supervising operations, enhancing efficiency, and ensuring effective communication within the organization. With a commitment to diversity and inclusion, the organization values a workforce that reflects the community it serves. Join a supportive environment that offers excellent benefits, opportunities for career growth, and a chance to make a meaningful impact in the lives of others.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Personal Days

Paid Sick Days

Vacation Days

Holidays

Flexible Schedules

Parental Leave

Qualifications

• Two years' experience as a telephone operator.
• Ability to use office equipment, including computers.

Responsibilities

• Coordinate operations of the Center’s Switchboard.
• Monitor and arrange repairs for paging systems.
• Produce traffic reports and oversee staff directories.

Skills

Telephone Operation

Office Equipment Usage

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Systems

Job description

Search by keyword (e.g., County, Job Title, etc.)

Select how often (in days) to receive an alert:

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas, and experiences are crucial to our ability to most effectively serve the public. Bilingual skills are welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please inform us if you require a reasonable accommodation during the application process, interview, or any related activities. Examples include changing the application process, providing documents in an alternate format, using a sign language interpreter, or specialized equipment.

To be provided a Reasonable Accommodation during hiring, you must provide certification of disability from a healthcare professional or authorized official. Supporting documentation should be uploaded under My Documents → Additional Documents in your application.

Questions about Reasonable Accommodations can be directed to the Central Management Services Disability Resource Center at [e-mail] or call [phone].

Sponsorship for Employment

The State of Illinois does not sponsor employment visas (e.g., H-1B). Applicants must be authorized to work full-time in the U.S. to be considered for employment.

Disclosure of Salary Information

In accordance with the Illinois Equal Pay Act, the State does not seek or require salary history. Employment decisions are not based on wage or salary history. Do not include salary information in your application materials.

Job Requisition ID: 46950

Opening Date: 05/02/2025
Closing Date: 05/15/2025
Agency: Department of Human Services
Class Title: SWITCHBOARD OPERATOR III - 44413
Salary: $4,128-$5,450/month ($49,536-$65,400/year, effective 7/1/25)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1

This is a union position; collective bargaining provisions apply.

While not required, a Resume/CV is recommended. When applicable, upload transcripts, licenses, or certifications in the Additional Documents section. Verification of higher education is required before an offer is extended.

Applicants must apply online via illinois.jobs2web.com. State employees should apply through the SuccessFactors portal. Applications via email or paper will not be considered.

Why Work for Illinois?

Working with the State of Illinois reflects values of compassion, equity, and dedication. We offer jobs that fit your life, with excellent benefits and opportunities for career growth.

Position Overview

The Division of Developmental Disabilities seeks a Switchboard Operator 3 at Ludeman Developmental Center, Park Forest, IL, to coordinate telephone services and serve as a working supervisor.

Essential Functions

• Coordinate operations of the Center’s Switchboard.
• Serve as a working supervisor.
• Prepare outgoing mail.
• Monitor and arrange repairs for paging systems.
• Implement procedures to improve efficiency.
• Update the Switchboard Manual.
• Produce traffic reports and oversee staff directories.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Two years’ experience as a telephone operator.

Conditions of Employment

• Ability to use office equipment, including computers.
• Availability for after-hours, weekends, and holidays.
• Ability to travel.
• Pass background check and drug screening.

Work Hours: Monday - Friday, 6:00 am - 2:30 pm, with paid lunch and overtime.

Benefits:

• Health, dental, vision, and life insurance.
• Paid personal days, sick days, vacation, and holidays.
• Flexible schedules, parental leave, retirement, and other benefits.

Apply via the “Apply” button. Ensure your profile is complete and check your email for communications.