Switchboard Operator

Prime Healthcare; Kansas City, Northern (MO, KY); Hybrid; USD 38,000 - 52,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick time and holidays

Bereavement leave and FMLA

Employer 401K options

Tuition reimbursement

Life and disability insurance

Other benefits

Job summary

Prime Healthcare at St. Joseph Medical Center in Kansas City, MO, seeks a PBX Operator for evenings, part-time per diem (Fridnight-Sat night 7:00 PM–7:00 AM). Responsibilities include handling switchboard calls, directing visitors, and supporting emergency communications. Per diem as needed with hospital-wide policy adherence.

The role requires high school diploma and strong communication skills, prior PBX or receptionist experience preferred; training provided for hospital procedures and codes.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

PBX experience

Office experience

Communication skills

Multi-tasking

Analytical thinking

Customer service

Education

High School Diploma

Job description

Overview

Shifts Available: Evenings

Employment Type: Part Time

Hours: 12-hour shifts – Fri-Sat 7:00 PM - 7:00 AM

Location: St. Joseph Medical Center - Kansas CIty, MO

We are seeking a PBX Operator, also referred to as a Switchboard Operatoror Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PRN as needed.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options
• Paid vacation, sick timeand holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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Employment Status

Part Time > 59

Shift

Nights

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf