Switchboard Operator

MaineHealth; Brunswick (ME); On-site; USD 25,292 - 29,356; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth's Mid Coast Hospital is seeking a Switchboard Operator to handle prompt telephone communications, manage paging and alarm systems, and greet patients and visitors according to policy. The role supports clinical care teams, security, facilities, and the public; familiarity with electronic systems and data entry is preferred, with opportunities for professional development.

We offer flexible work options, paid parental leave, and comprehensive benefits to support employees in Maine.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: Related experience in customer service or dispatch preferred.
• Skills: Computer and data entry with MS Word, e-mail, and internet.
• Ability to work accurately with electronic systems.

Responsibilities

• Handle prompt and efficient telephone communications within the organization.
• Make paging announcements using the public address system.
• Greet the public and provide information per policy guidelines.

Skills

Customer service experience

Dispatch/switchboard operations

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Description

Mid Coast Hospital

Professional - Nonclinical
Req #: 86570

Summary

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire.

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.36to $21.31 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

• offerscomprehensivebenefits
• recognition programs
• career growth opportunities
• shiftdifferentials or other incentives

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.