Switchboard Operator

UNC Health Care; Goldsboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Health Care in Goldsboro, NC is seeking a Switchboard Operator to facilitate all hospital telecommunications. You will route incoming calls, provide information, handle paging, assign pagers, and initiate code responses, while maintaining confidentiality.

The role requires a high school diploma or equivalent, English proficiency, and experience in a hospital setting. Strong communication and MS Office skills are essential for success.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of hospital experience preferred.
• Excellent communication and English literacy required.

Responsibilities

• Route all incoming calls to specified areas professionally.
• Provide accurate information to callers.
• Perform overhead paging and paging services.
• Assign pagers as requested.
• Initiate responses for code situations.
• Monitor and operate multiple alarm systems.

Skills

Clear speaking voice

English communication

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Description

The Switchboard Operator facilitates all telecommunications within the hospital. Receives and directs incoming calls to the appropriate party in a timely manner.

Responsibilities

1. Routes all incoming calls to specified areas in a professional manner.
2. Provides appropriate information to callers.
3. Performs overhead paging.
4. Provides paging services.
5. Assigns pagers upon request.
6. Initiates the response for all code situations.
7. Monitors and operates multiple alarm systems.
8. Assists with the edits to the on-call physician schedule.
9. Maintains a high degree of confidentiality at all times.

Education

High School Diploma or equivalent required; any higher education from an accredited college will supersede this requirement.

Licensure/Certification

None.

Experience

At least one year of experience in a hospital environment preferred.

Knowledge, Skills and Abilities

• Clear speaking voice.
• Ability to speak, read, write and communicate effectively in English.
• Proficient with MS Office and able to learn new software rapidly.

Driver's License Requirements

Valid NC Driver's License: No.

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.