switchboard operator

CO01 Southern Illinois Hospital Services Inc.; Carbondale (IL); On-site; USD 24,000 - 36,000; Full time

Job summary

Southern Illinois Healthcare in Carbondale is seeking an Operator II to manage switchboard duties, screen and relay incoming calls, and process STAT code notifications while monitoring alarm panels across the facility.

You will assist with training new staff, maintain daily call logs and schedules across departments (Facilities, OR, PACU, Radiology, MRI, Laboratory, dialysis, and more), and support on‑call pathways. SIH emphasizes employee development and an inclusive environment.

Qualifications

• High School diploma or equivalent preferred.

Responsibilities

• Answer, screen, and relay calls.
• Process all notification of STAT code requests.
• Monitor alarm systems including 911 calls, emergency management radio system, fire alarm panels, emergency generator and medical gases panels, paging system, panic alarms, and infant security alarms.
• Process all requests for first responder notifications.
• Completes and maintains daily call logs.
• Operator II – assist with training of new staff as requested.
• Maintains call schedules including Facilities Engineering, Clinical Engineering, Surgery - OR, PACU, Perfusion, First Assist – CVOR, MRI, Ultrasound, X-ray, IR, RN IR Techs, Nuclear Medicine, Anesthesia, CRNA, Spiritual, Cath Lab, Endoscopy, Physical Therapy, Sterile Processing, Dialysis, Physician schedules (PS).

Education

High School diploma or equivalent preferred

Job description

Position Summary

Responsible for communication and routing of calls, overhead pages, monitoring the building system infrastructure alarm panels, notifying “on call” call teams, manages associated records/data collection, and processes STAT calls through the switchboard.

Education

High School diploma or equivalent preferred.

Licenses and Certification

N/A

Experience and Skills

Technical Experience: N/A

Role Specific Responsibilities

• Answer, screen, and relay calls.
• Processes all notification of STAT code requests
• Monitors alarm systems including, but not limited to; 911 calls, emergency management radio system, fire alarm panels, emergency generator and medical gasses panels, paging system, panic alarms, and infant security alarms.
• Process all requests for first responder notifications
• Completes and maintains daily call logs.
• Operator II-Assist with training of new staff as requested.
• Maintains call schedules including, but not limited to: Facilities Engineering Clinical Engineering Surgery - OR PACU Perfusion First Assist – CVOR MRI Ultrasound X-ray IR RN IR Techs Nuclear Medicine Anesthesia CRNA Spiritual Cath Lab Endoscopy Physical Therapy Sterile Processing Dialysis Physician schedules (PS)

Compensation (Commensurate with experience): $17.18 To $25.77

At Southern Illinois Healthcare, we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.

Working to put the right people, exhibiting the right attitude and behaviors, in the right roles is not just a goal, but a priority of Southern Illinois Healthcare.

For the health of you and our patients, SIH and SIH Medical Group campuses are tobacco free.

For questions or more information about our openings, please email SIH Careers.

SIH is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

We are excited you are here and are proud to offer experiential learning opportunities for students at every stage of career development. As a student at SIH, you will see first-hand how the work we are doing supports OUR MISSION: to improve the health and well-being of all the people in the communities we serve. Your future is bright, and we are honored that you chose SIH to be part of your career journey.

The SIH Scholarship Program brings together college scholarship money with hands-on work opportunities. Qualified applicants are eligible for money to cover tuition, lab fees, books, and educational supplies.

Begin a rewarding career in healthcare as a Phlebotomy Technician! The SIH Phlebotomy Program allows you to begin working in as few as nine weeks!