Switchboard Operator

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 37,000 - 60,000; Full time

Job summary

Kennedy Krieger Institute is seeking a Switchboard Operator (Receptionist) to manage the main switchboard, including TTY, 800 numbers, and international calls. The role provides clerical support and serves as a key contact for internal and external customers.

The position requires two years of switchboard experience and one year of administrative/clerical work, preferably in healthcare. Strong MS Office skills and high school diploma are essential.

Qualifications

• Two years of experience as a switchboard operator on a multiline or main switchboard system.
• One year of administrative or clerical experience, preferably in a health care setting.

Responsibilities

• Answer and direct incoming calls on the main switchboard and TTY.
• Retrieve messages in the morning and transfer calls after hours.
• Sort and distribute mail items and follow up on messages via email.
• Provide courteous customer service to patients, students, families, staff, visitors and vendors.
• Maintain switchboard calendar and provide administrative support.
• Collaborate with the Switchboard Operator team and cover shifts as needed.

Skills

Customer service

Switchboard operation

MS Office

Education

High School diploma or GED

Tools

MS Office Suite

Telephone switchboard systems

Job description

Overview

The Switchboard Operator (Receptionist) is responsible for answering and directing incoming calls on the Institute’s main switchboard, including the TTY, 800 numbers, and international calls, in a courteous and professional manner. The incumbent will provide clerical/receptionist support to the department and will be a key point of contact for external and internal customers.

Responsibilities

• Responsible for operating a 12-extension phone system to include, answering and directing all incoming calls appropriately and to the correct destination.
• Responsible for retrieving messages in the mornings and transferring calls to the answering service system (MAP Communications) after business hours.
• Responsible for timely message and e-mail follow-up in addition to appropriate sorting/distribution of mail items.
• Provide excellent customer service support to patients/students, their families, staff, visitors and vendors to include; supplying/taking information, giving directions, greeting visitors, determining the nature of visits, confirming visitor arrival, and controlling access to the facility.
• Provide a variety of routine administrative support to the department to include data entry and managing the switchboard calendar.
• Work collaboratively within the Switchboard Operator team and provide coverage/support.

Qualifications

• Must be able to use switchboard equipment, personal computer and other related hardware.
• Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.

Education

High School Graduate or GED required.

EXPERIENCE:

• Two years of experience as an operator on a multiple line or main switchboard system.
• One year of administrative or clerical experience, preferably in a health care setting preferred.

Minimum pay range

USD $37,132.78/Yr.

Maximum pay range

USD $60,215.17/Yr.