Switchboard

Viva Mas Medical Centers; Homestead (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Viva Mas Medical Centers in Homestead, FL is seeking a Switchboard Operator to manage incoming calls, provide information, and facilitate communication across departments. The role requires empathy, strong communication, and the ability to navigate medical procedures with accuracy.

Responsibilities include directing calls, scheduling appointments, documenting interactions, and assisting with patient registration and routine inquiries while maintaining confidentiality and a patient-centered

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• Answer and manage incoming calls in a prompt, professional manner.
• Provide information about appointments, services, and general inquiries.
• Direct calls to the appropriate department or person.
• Schedule and confirm appointments with healthcare providers and staff.
• Relay messages accurately and timely to relevant professionals.
• Document call logs and maintain up-to-date records.
• Assist with patient registration and updating demographics as needed.
• Handle prescription refills, test results, and routine inquiries per protocols.
• Provide empathetic and courteous assistance to distressed callers.
• Collaborate with administrative staff to ensure smooth workflow.

Skills

Excellent verbal communication

Customer service

Multitasking

Attention to detail

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

EHR software

Job description

Job Details

Job Location: VivaMas Homestead - Homestead, FL 33032

Job Summary

The Switchboard is responsible for managing incoming calls to the healthcare facility, providing accurate information, and facilitating effective communication between callers and the appropriate departments. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle inquiries with empathy and efficiency.

Job Responsibilities

• Answer and manage incoming calls to the healthcare facility in a prompt and professional manner.
• Provide information to callers regarding appointments, services, and general inquiries.
• Direct calls to the appropriate department or individual based on the nature of the inquiry.
• Schedule and confirm appointments, coordinating with healthcare providers and administrative staff.
• Relay messages accurately and in a timely fashion to the relevant healthcare professionals or staff members.
• Document and maintain call logs, ensuring accurate and up-to-date records of communications.
• Assist with patient registration and updating demographic information as needed.
• Handle inquiries regarding prescription refills, test results, and other routine matters following established protocols.
• Provide empathetic and courteous assistance to callers experiencing distress or urgency.
• Collaborate with other administrative staff to ensure smooth communication and workflow within the healthcare facility.

Qualifications Education and Experience

• High school diploma or equivalent.
• Previous experience in a customer service or call center role is preferred.
• Familiarity with medical terminology and healthcare procedures is an asset.

Knowledge, Skills & Proficiency

• Excellent verbal communication skills with a clear and professional phone manner.
• Strong customer service orientation with the ability to handle inquiries with empathy and efficiency.
• Proficiency in using computer systems and electronic health records (EHR) for scheduling and information retrieval.
• Ability to multitask and prioritize incoming calls based on urgency and importance.
• Attention to detail in documenting and relaying information accurately.
• Problem-solving skills to address and resolve inquiries effectively.
• Empathy and patience when dealing with callers in distress or with urgent healthcare needs.

Physical Requirements/Working Environment

• Ability to sit for extended periods while managing phone calls.
• Comfortable working in a quiet environment conducive to effective phone communication.
• Availability to work flexible hours, including evenings and weekends if required.

AHCA Requirements

This position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment. For additional information regarding AHCA background screening requirements, please visit: https://ahca.myflorida.com/