Switchboard

Vmfl Medical Centers Llc; Homestead (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vmfl Medical Centers Llc is seeking a Switchboard professional to manage high-volume incoming calls and provide accurate information to patients and staff. You will route inquiries, schedule appointments, and relay messages efficiently, ensuring seamless communication across departments.

The role emphasizes empathetic customer service, attention to detail in call logs and demographics, and coordination with healthcare providers to support patient care in a fast-paced environment.

Qualifications

• Excellent verbal communication skills with a clear and professional phone manner.
• Strong customer service orientation with the ability to handle inquiries with empathy and efficiency.
• Proficiency in using computer systems and electronic health records (EHR) for scheduling and information retrieval.

Responsibilities

• Answer and manage incoming calls to the healthcare facility in a prompt and professional manner.
• Provide information to callers regarding appointments, services, and general inquiries.
• Direct calls to the appropriate department or individual based on the nature of the inquiry.
• Schedule and confirm appointments, coordinating with healthcare providers and administrative staff.
• Relay messages accurately and in a timely fashion to the relevant healthcare professionals or staff members.
• Document and maintain call logs, ensuring accurate and up-to-date records of communications.
• Assist with patient registration and updating demographic information as needed.
• Handle inquiries regarding prescription refills, test results, and other routine matters following established protocols.
• Provide empathetic and courteous assistance to callers experiencing distress or urgency.

Skills

Verbal communication

Empathy

Customer service

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Job SummaryThe Switchboard is responsible for managing incoming calls to the healthcare facility, providing accurate information, and facilitating effective communication between callers and the appropriate departments. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle inquiries with empathy and efficiency.Job ResponsibilitiesAnswer and manage incoming calls to the healthcare facility in a prompt and professional manner.Provide information to callers regarding appointments, services, and general inquiries.Direct calls to the appropriate department or individual based on the nature of the inquiry.Schedule and confirm appointments, coordinating with healthcare providers and administrative staff.Relay messages accurately and in a timely fashion to the relevant healthcare professionals or staff members.Document and maintain call logs, ensuring accurate and up-to-date records of communications.Assist with patient registration and updating demographic information as needed.Handle inquiries regarding prescription refills, test results, and other routine matters following established protocols.Provide empathetic and courteous assistance to callers experiencing distress or urgency.Collaborate with other administrative staff to ensure smooth communication and workflow within the healthcare facility.Education and ExperienceHigh school diploma or equivalent.Previous experience in a customer service or call center role is preferred.Familiarity with medical terminology and healthcare procedures is an asset.Knowledge, Skills & ProficiencyExcellent verbal communication skills with a clear and professional phone manner.Strong customer service orientation with the ability to handle inquiries with empathy and efficiency.Proficiency in using computer systems and electronic health records (EHR) for scheduling and information retrieval.Ability to multitask and prioritize incoming calls based on urgency and importance.Attention to detail in documenting and relaying information accurately.Problem-solving skills to address and resolve inquiries effectively.Empathy and patience when dealing with callers in distress or with urgent healthcare needs.Physical Requirements/Working EnvironmentAbility to sit for extended periods while managing phone calls.Comfortable working in a quiet environment conducive to effective phone communication.Availability to work flexible hours, including evenings and weekends if required.AHCA RequirementsThis position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment.For additional information regarding AHCA background screening requirements, please visit:https://ahca.myflorida.com/