Swiss CNC Field Service Technician

H. T. PROF Group; Dover (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

H. T. PROF Group seeks a Swiss CNC Field Service Technician to service customers across the New England region. You will install, diagnose, repair, and maintain CNC machines, controls, and related equipment, traveling extensively to meet commitments.

The role requires hands-on CNC repair experience, strong troubleshooting skills, and a willingness to travel up to 100%. You will collaborate with customers and vendors to ensure peak machine performance and minimal downtime.

Qualifications

• High School Diploma or GED from a technical school required.
• 2+ years hands-on CNC repair experience.
• Proficiency with precision measuring tools (dial indicators, micrometers).
• Experience with rotating machinery, spindles, and precision bearings.
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics.
• Advanced troubleshooting with high attention to detail.
• Ability to read and interpret technical drawings and schematics.
• Valid driver's license and willingness to travel up to 100%.
• Excellent communication with customers and colleagues.

Responsibilities

• Travel to customer sites throughout New England to install, troubleshoot, repair, and maintain CNC machine tools and related equipment.
• Perform preventive maintenance and identify opportunities for performance improvement.
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components.
• Utilize manuals and vendor support to troubleshoot complex problems.
• Clearly communicate equipment status, repairs, and recommendations to customers.
• Submit accurate service and installation reports.
• Maintain professionalism and technical excellence to meet customer commitments.
• Build and maintain relationships with vendors, suppliers, and customers.
• Stay informed on new technologies and product updates through ongoing training.
• Maintain deep technical knowledge of all equipment lines represented by the company.
• Perform other duties as assigned.

Skills

CNC service

Troubleshooting

Reading drawings

Electrical knowledge

MS Office

Communication under pressure

Education

High School Diploma or GED

Tools

Dial indicators

Micrometers

Job description

We are partnered with an incredible CNC Machine Tool Builder on their search for Swiss CNC Service Technicians for the New England region! As a Swiss CNC Field Service Technician, you’ll play a critical role in supporting customers by maintaining and repairing CNC machine tools and ensuring equipment operates at peak performance.

Responsibilities:

• Travel to customer sites throughout New England to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment.
• Perform preventive maintenance and identify opportunities for performance improvement.
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components.
• Utilize manuals, technical documentation, and internal/vendor support to troubleshoot complex problems.
• Clearly communicate equipment status, repairs, and recommendations to customers.
• Accurately complete and submit service and installation reports.
• Ensure customer commitments are met with a high standard of professionalism and technical excellence.
• Build and maintain positive relationships with vendors, suppliers, and customers.
• Stay informed on new technologies and product updates through ongoing training and technical seminars.
• Maintain deep technical knowledge of all equipment lines represented by the company.
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED from a technical school required
• 2+ years of hands-on experience repairing CNC machinery.
• Proficient with precision measuring tools such as dial indicators and micrometers.
• Experience with rotating machinery, spindles, and precision bearings.
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics.
• Advanced troubleshooting skills with high attention to detail and technical accuracy.
• Ability to read and interpret technical drawings and schematics.
• Proficiency in Microsoft Office and other relevant business software.
• Valid driver’s license required and ability to be a ROAD WARRIOR with travel up to 100% throughout the assigned territory
• Comfortable interacting professionally under pressure with customers and colleagues.