Swing-Shift Service Foreman (Diesel)

Kenworth Sales CO; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

FSAs with FLEX Card

Group Life Insurance

Disability Insurance

Holidays

Paid vacation

401(k) with company match

Job summary

Kenworth Sales Co. in Las Vegas, NV is seeking a Service Foreman to supervise technicians and manage service operations. The role supports a swing shift from 1:30pm to 10:00pm with a focus on efficient work flow and quality control.

The position requires two years in heavy-duty truck repair, one year in supervision, a valid CDL, and strong communication and organizational skills. Benefits include comprehensive health plans and retirement options.

Qualifications

• Ability to read, write, and comprehend English instructions and information.
• High school diploma or the equivalent.
• Two years of experience as a heavy‑duty truck repair technician.
• Working knowledge of all heavy truck repair methods.
• One‑year supervisory experience.
• Excellent communication, organizational, and managerial skills.
• Valid Commercial Driver's License and good driving record.
• Professional personal appearance.

Responsibilities

• Assign, supervise and verify the quality of work performed by the Service Technicians.
• Manage work orders and coordinate with Service Writer and customers.
• Control labor charges and monitor repair orders.
• Maintain shop organization and oversee tools and equipment.
• Coordinate training and warranty-related activities.

Skills

Heavy-duty truck repair

Supervisory experience

English literacy

Communication

Organizational skills

Managerial skills

Education

High school diploma or equivalent

Job description

Bring your skills to a company where all 33 of our service locations proudly hold PremierCare Gold certification demonstrating our commitment to providing superior customer care. Kenworth Sales Co. is looking for a Service Foreman to join our Las Vegas, NV team.

Swing shift scheduled hours are 1:30pm - 10:00pm.

Salary Minimum and Maximum: $55,000-$70,000 plus bonus.

Due to federally mandated DOT regulations, Kenworth Sales Company is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.

JOB SUMMARY

The primary function of the Service Foreman is to assign, supervise and verify the quality of work performed by the Service Technicians.

DUTIES AND RESPONSIBILITIES

• Maintains the service shop capacity control. Communicates capacity status throughout the day with the Service Writer.
• Receives work orders from Service Writers and assigns the work to Service Technicians based upon their skill level and the time‑of‑completion directed by the Service Writer.
• Performs quality control checks of workmanship on each service project and provides technician training.
• Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time‑of‑completion.
• Controls actual time spent by Service Technician on each service job performed on a flat rate.
• Controls special tools and equipment purchase, usage and replacement.
• Oversees the shop cleanliness and keeps the shop in order.
• Assists Service Writer, Service Manager, and Warranty Administrator in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.
• Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but not limited to Service net, QSOL, Cat, Service Ranger, etc. Attends training sessions as required from time to time by Service Manager.
• Generates and maintains all work orders and repair orders. Assists customers in identifying needed services.
• Coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status‑of‑repair inquiries, payment terms, and complaints.
• Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Demonstrates the ability to close all repair orders.
• Insures timely, competent and courteous relations with service customers. Analyzes quality control report.
• Promotes the sales of labor, parts and accessories during customer contact.
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter‑company tickets to ensure equal priority.
• Issues workmen's compensation "First Report of Injury" forms to injured employees. Ensures forms are correctly completed and returned immediately. Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.
• Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.
• Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates.
• Maintains friendly working relationships with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.

QUALIFICATIONS

Ability to read, write, and comprehend English instructions and information. High school diploma or the equivalent. Two years of experience as a heavy‑duty truck repair technician. Working knowledge of all heavy truck repair methods. One‑year supervisory experience. Excellent communication, organizational, and managerial skills. Valid Commercial Driver's License and good driving record. Professional personal appearance.

WORKING CONDITIONS

This is a physically demanding position. Will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift parts weighing up to 50 pounds. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Climb in and out of customer's vehicles to record information and road drive.

BENEFITS

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well‑positioned for continued expansion.
• History of Excellence – Work for an award‑winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long‑Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.