Swing-Shift Cybersecurity Tech Support Engineer

100 Everfox Holdings, LLC; Salt Lake City (UT); Hybrid; USD 73,000 - 96,000; Full time

Benefits offered by this job

Flexible PTO

401k match

Healthcare coverage

Job summary

Everfox seeks a Technical Support Engineer for the Swing Shift (4PM–12AM MT) in Salt Lake City, hybrid role. You will become an expert in the Everfox product suite, provide responsive support, and collaborate with Engineering to resolve issues while contributing to product improvements.

You will work with Professional Services and Engineering, gain exposure to real‑world customer use cases, and participate in our follow‑the‑sun support model as needed.

Qualifications

• Calm under pressure, clear communicator, strong problem solver.
• Fast learner who thrives in fast changing technical environments.
• Great collaborator with a positive, customer first mindset.
• Strong Linux skills (especially RHEL).
• Familiarity with relational databases (Oracle, PostgreSQL).
• Familiarity with Elasticsearch and log/data analysis workflows.
• Understanding of Kubernetes and container platforms.
• Scripting experience for automation and troubleshooting.
• Solid networking fundamentals: DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching.
• Experience working across Windows and macOS.

Responsibilities

• Work swing shift; Core business hours 4PM to 12AM Mountain Time
• Become an expert in the Everfox product suite and explain complex concepts simply and confidently.
• Provide responsive, thoughtful support that keeps customers moving forward.
• Investigate issues, perform root‑cause analysis, and collaborate with engineering to deliver resolutions.
• Give product teams real‑world feedback to help shape future features and improvements.
• Test new releases and surface clear, reproducible issues when needed.
• Create helpful customer resources — documentation, guides, tutorials, walkthroughs.
• Participate in our 24×7 remote support rota when required.

Skills

Calm under pressure

Clear communicator

Strong problem solver

Fast learner

Collaborative

Linux skills

Relational databases

Elasticsearch

Kubernetes

Scripting

Networking fundamentals

Windows/macOS experience

Education

Graduate-level qualification in Systems Engineering/CS

Tools

RHEL Linux

PostgreSQL

Elasticsearch

Kubernetes

Scripting languages

Job description

Everfox seeks a Technical Support Engineer for the Swing Shift (4PM–12AM MT) in Salt Lake City, hybrid role. You will become an expert in the Everfox product suite, provide responsive support, and collaborate with Engineering to resolve issues while contributing to product improvements.

You will work with Professional Services and Engineering, gain exposure to real‑world customer use cases, and participate in our follow‑the‑sun support model as needed.