Technical Support Engineer - Swing Shift

Everfox; Salt Lake City (UT); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible PTO

401k match

Healthcare coverage

Job summary

Everfox in Salt Lake City is seeking a Technical Support Engineer to guide customers through their journey and strengthen trust in our brand. You will collaborate with Professional Services and Engineering to resolve urgent challenges in a global follow-the-sun support model.

The role requires strong Linux skills, databases, and networking knowledge, plus the ability to analyze logs and reproduce issues. A TS clearance is required.

Qualifications

• Active TS clearance required.
• Graduate degree in Systems Engineering, CS, or related field.
• Experience supporting customers in IT/security.
• Strong troubleshooting and log analysis abilities.
• Familiarity with Linux, Windows, and macOS environments.

Responsibilities

• Deliver responsive technical support to customers.
• Investigate issues and perform root cause analysis.
• Collaborate with Engineering to deliver fixes.
• Create customer-facing documentation and guides.
• Test new releases and report issues.
• Support follow-the-sun coverage.

Skills

Linux (RHEL)

Relational DBs

Elasticsearch

Kubernetes

Scripting

Network fundamentals

Windows & macOS

Education

Active TS clearance

Graduate degree in Systems Engineering/CS

Tools

Oracle

PostgreSQL

Git

Job description

Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world’s most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected. We don't just defend systems; we deliver decision dominance. Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments. Our Vision. To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain. Our Belief. Security should never limit mission success - it should enable it. Our Promise. We deliver absolute confidence in environments where failure is not an option.

About the role

At Everfox, we protect missions that matter. As a Technical Support Engineer, you will deliver exceptional support, guide customers through their journey, and strengthen trust in our brand. You'll collaborate closely with Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real-world customer use cases. You will also contribute within our global “follow the sun” support model to ensure timely assistance when urgent challenges arise.

Key Responsibilities

• Work swing shift; core business hours 4:00 PM to 12:00 AM Mountain Time.
• Become an expert in the Everfox product suite and explain complex concepts simply and confidently.
• Provide responsive, thoughtful support that keeps customers moving forward.
• Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions.
• Give product teams real-world feedback to help shape future features and improvements.
• Test new releases and surface clear, reproducible issues when needed.
• Create helpful customer resources — documentation, guides, tutorials, walkthroughs.
• Participate in our 24x7 remote support rota when required.

Key Knowledge and Skills

• Calm under pressure; clear communicator and strong problem solver.
• Quick learner who thrives in fast-changing technical environments.
• Great collaborator with a positive, customer-first mindset.
• Strong Linux skills (especially RHEL).
• Familiarity with relational databases (Oracle, PostgreSQL).
• Experience with Elasticsearch and log/data analysis workflows.
• Understanding of Kubernetes and container platforms.
• Scripting experience for automation and troubleshooting.
• Solid networking fundamentals (DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching).
• Experience working across Windows and macOS.
• Bonus: AI experience or interest in using AI-assisted tools in your workflow.

Key Education Requirements

• Holds or is willing to obtain an active TS clearance.
• Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline.
• Working understanding of the current cyber threat landscape and common defensive technologies.
• Customer-facing experience (support, consulting, engineering, etc.).
• Strong communication skills - listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives.
• Ability to analyze, troubleshoot, and reproduce issues effectively using log files and sample data.
• Demonstrable understanding of computer networking, including: DNS, NTP, HTTPS, SSL certificates; the supporting OSI stack (TCP/IP, Ethernet); routing and switching; implementing, integrating, and debugging networks; proxy and firewall technology; Syslog platforms; and security best practice.

A reasonable estimate of the base salary range for this role is:

• In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages.

Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [e-mail].

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. Applicants must have the right to work in the location to which you have applied.

Everfox delivers trusted connectivity to protect the world’s most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected. We don't just defend systems; we deliver decision dominance. Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments. Our Vision. To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain. Our Belief. Security should never limit mission success - it should enable it. Our Promise. We deliver absolute confidence in environments where failure is not an option.