Swift Walk Up Service Technician

ECS; Albuquerque (NM); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Swift Walk Up Service Technician to join their team in Albuquerque. This role is pivotal as the first point of contact for users needing technical assistance. You will provide immediate support for a variety of hardware and software issues, ensuring a seamless user experience. If you have a passion for technology and enjoy helping others, this position offers a dynamic work environment where you can thrive. Join a dedicated workforce committed to serving the American people and make a difference in the IT landscape.

Qualifications

• 2+ years of PC support and troubleshooting experience.
• Strong technical knowledge and customer service skills.

Responsibilities

• Provide in-person support for hardware and software issues.
• Maintain records of support requests and user interactions.
• Assist with setup and configuration of computer systems.

Skills

Customer Service

Technical Support

Troubleshooting

PC Operations

Network Settings

Education

Bachelor's degree in Information Systems

Tools

IT Ticketing System

CompTIA A+

Microsoft MCSA Windows

Job description

Join to apply for the Swift Walk Up Service Technician role at ECS

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

ECS is seeking a Swift Walk Up Service Technician to work in our Albuquerque, NM office.

The SWIFT Walk-Up Service Technician serves as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.

The ideal candidate enjoys working with customers, possesses a strong technical background, and is comfortable with a complex, ever-changing IT environment.

Responsibilities

1. Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity.
2. Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
3. Assist with the setup, installation, and configuration of computer systems and peripherals.
4. Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system.
5. Work closely with other IT team members to escalate complex issues and ensure timely resolution.
6. Provide basic training and guidance to users on software applications and IT best practices.
7. Assist in managing IT inventory, including tracking equipment and software licenses.
8. Deliver exceptional customer service, ensuring a positive experience for all users.
9. Resolve user technical issues on phones, chat, and backlog tickets as necessary.
10. Occasionally travel to users to resolve their issues deskside.
11. Other duties as assigned.

Required Skills

1. Must be a US Citizen.
2. Ability to obtain and maintain a U.S. Department of Energy Q security clearance.
3. Demonstrate high levels of customer service & technical knowledge.
4. Possess experience with equipment & software installation & upgrades.
5. Due to the nature of the work & its location, U.S. Citizenship is required.
6. Possess two+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems, and network settings.

Desired Skills

1. Bachelor's degree in managing Information Systems or other relevant area.
2. CompTIA Certifications, such as A+ or Network+ are desired.
3. Microsoft Certifications, such as MCSA Windows, are desired.
4. Active U.S. Government Clearance.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or other protected categories.

ECS is a leading provider of technology services to the U.S. Federal Government, focusing on supporting federal agencies with a dedicated workforce of over 3800 employees committed to serving the American People.