SWIFT (Banking) support Engineer

GlobalPoint; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

GlobalPoint in Charlotte, NC is seeking a senior software analysis and development professional for long-term on-site deployment and production readiness of SWIFT services. You will analyze requirements, design technical solutions, and lead automation efforts in an Agile environment.

The role requires experience with CI/CD, AI/automation, and knowledge of SWIFT products (Alliance Access, Gateway, Messaging Hub), plus distributed UNIX/MQ operations and strong networking/security understanding.

Qualifications

• Application development and implementation experience.
• Experience with Agile Scrum teams.
• Experience with CI/CD, AI and automation.
• Experience implementing and supporting SWIFT services such as SWIFTNet, FIN, Interact or Fileact.
• Experience with an application in a distributed environment (UNIX/MQ).
• Knowledge of SWIFT software products and MT/MX standards.
• Knowledge and understanding of networking and security concepts.

Responsibilities

• Work in an Agile environment.
• Analyze requirements, designs, and document technical solutions.
• Lead or perform analysis efforts, development (scripts, automation).
• Manage projects and work-related stories/issues, including deployment to production.
• Ensure quality, security and compliance requirements are met for the supported area.
• Perform various application software installations, deployment, performance testing, and configuration changes.
• Monitor system and application changes that impact SWIFT Services; forecast demand and advise on expansion.
• Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document).
• Communicate changes/upgrades to all customers.
• Follow incident, change and problem management policies in coordination with Product support teams.
• Troubleshoot problems and coordinate with other teams; participate in on-call rotations.
• Act as escalation point for application support and guide Platform Support.

Skills

Agile Scrum

CI/CD

AI & Automation

SWIFT Services

UNIX/MQ Distributed

Networking & Security

Tools

SWIFT Alliance Access

Alliance Gateway

Alliance Messaging Hub

Job description

• Analyses requirements, designs, and document technical solutions.
• Leads and/or performs analysis efforts, development (scripts, automation,)
• Manages projects and work-related stories/issues, including deployment to production.
• Assures quality, security and compliance requirements are met for supported area.
• Perform various application software installations, deployment, performance testing, and configuration changes.
• Monitor system and application changes that have a direct or indirect impact upon SWIFT Services. Forecasts system demands and collaborates with the SWIFT Technical support team to recommend expansion and reconfiguration.
• Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.).
• Communicate changes/upgrades to all customers.
• Follow incident, change and problem management policies in coordination with Product support teams.
• Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within SWIFT Technology Services, the development team, other Technology teams or external vendors in performing complex testing, support, and troubleshooting functions.
• Acts as an escalation point for application support and troubleshooting, provides guidance and direction to Platform Support team in resolution of escalated issues and/or complex production, application, or system problems, including on-call duties in a team rotation, which may require non-standard hours occasionally.

Long term contract

Charlotte, NC On-site

Responsibilities

• Work in Agile environment.
• Analyses requirements, designs, and document technical solutions.
• Leads and/or performs analysis efforts, development (scripts, automation,)
• Manages projects and work-related stories/issues, including deployment to production.
• Assures quality, security and compliance requirements are met for supported area.
• Perform various application software installations, deployment, performance testing, and configuration changes.
• Monitor system and application changes that have a direct or indirect impact upon SWIFT Services. Forecasts system demands and collaborates with the SWIFT Technical support team to recommend expansion and reconfiguration.
• Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.).
• Communicate changes/upgrades to all customers.
• Follow incident, change and problem management policies in coordination with Product support teams.
• Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within SWIFT Technology Services, the development team, other Technology teams or external vendors in performing complex testing, support, and troubleshooting functions.
• Acts as an escalation point for application support and troubleshooting, provides guidance and direction to Platform Support team in resolution of escalated issues and/or complex production, application, or system problems, including on-call duties in a team rotation, which may require non-standard hours occasionally.

Requirements

• Application development and implementation experience.
• Experience with Agile Scrum team.
• Experience with CI/CD, AI and automation.
• Experience implementing and supporting SWIFT services such as SWIFTNet, FIN, Interact or Fileact.
• Experience with application in a distributed environment (UNIX/MQ).
• Knowledge of SWIFT software product (Alliance Access, Alliance Gateway, Alliance Messaging Hub) and standards (MT, MX) .
• Knowledge and understanding of technology support: troubleshooting highly complex tiered environments.
• Knowledge and understanding of networking and security concepts, including, networking protocols, interoperation with firewalls and load balancers.

Preferred, But Not Required

• Experience in Banking, Financial Services, or Payment s domain.
• Hands-on experience supporting highly available, mission-critical financial messaging platforms.
• Knowledge of cloud-hosted infrastructure and hybrid environments.
• Experience with enterprise monitoring and observability platforms.
• SWIFT certifications or related industry certifications are highly desirable.