Sweet Treats Guest Experience Specialist

Bang Candy Co; Tennessee; On-site; USD 17,000 - 21,000; Full time

Job summary

Bang Candy Co in Nashville seeks team members to guide Guests through the full Bang Candy journey and educate them about the magic behind the brand while acting in accordance with Bang Candy Guiding Principles.

The role focuses on delivering a personalized, welcoming Guest service experience, achieving sales goals through upselling, keeping the beverage area clean and stocked, following cash handling policies, and supporting visual merchandising and store safety.

Qualifications

• Basic qualifications include reliable attendance and punctuality, with flexible hours including early mornings, evenings, weekends, nights and holidays.
• Ability to provide quality beverages to standard recipes
• Strong customer service orientation and the ability to engage with Guests
• Interest in learning and applying Bang Candy's guiding principles and policies

Responsibilities

• Supports store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to Guests based on their needs
• Responsible for providing a customized, positive, and welcoming Guest service experience
• Follows Bang Candy’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all associates and Guests during each shift
• Consistently provides quality beverages for all Guests by adhering to the recipe standards
• Responsible for keeping cash wrap and beverage station clean, stocked, and organized at all times
• Reports any supply needs to Assistant Sales and Operations Manager
• Assists in maintaining visual displays per standards and reports discrepancies to the Assistant Sales and Operations Manager
• Maintains, rotates, dates, and organizes back stock according to plan
• Ensures proper handling of damaged or returned merchandise
• Ensures proper storage and organization of all stock and reports any issues to operations manager
• Maintains visual integrity and brand image of Bang Candy promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines
• Remains compliant with daily cleaning according to cleaning schedule and best practices

Skills

Customer service

Sales skills

Communication

Teamwork

Flexibility

Job description

Bang Candy Co in Nashville seeks team members to guide Guests through the full Bang Candy journey and educate them about the magic behind the brand while acting in accordance with Bang Candy Guiding Principles.

The role focuses on delivering a personalized, welcoming Guest service experience, achieving sales goals through upselling, keeping the beverage area clean and stocked, following cash handling policies, and supporting visual merchandising and store safety.