Swedish or Danish-speaking Customer Support Specialist

Convergys; Mission (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a global leader in technology and services as a Swedish or Danish-speaking Customer Support Specialist. This role offers the flexibility to work from home while providing exceptional customer service to clients in the travel industry. You'll assist customers with bookings, cancellations, and provide tailored solutions to ensure their journeys are smooth and enjoyable. With a supportive team and a commitment to career growth, this is an exciting opportunity to enhance your skills in a dynamic environment. If you're passionate about helping others and thrive in a flexible work setting, this role is perfect for you.

Benefits

Flexible work schedule

Work from home

Supportive coworkers

Bonus up to 250 Euros

Qualifications

• Must be fluent in Swedish, Norwegian or Danish with good English skills.
• Flexible and dynamic team player.

Responsibilities

• Provide excellent customer service via phone and email.
• Assist with bookings, rebookings, and cancellations.

Skills

Fluency in Swedish

Fluency in Danish

Good command of English

Customer service skills

Flexibility

Job description

Swedish or Danish-speaking Customer Support Specialist

Apply locations LTU Lithuania Work-at-Home time type Full time posted on Posted 3 Days Ago job requisition id R1560948

Job Title: Swedish or Danish-speaking Customer Support Specialist

Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the power of a game-changing career: Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of working completely from the comfort of your home!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note that the training period is fulltime only, part-time is possible after this stage)

About the role: as a Customer Support Specialist, you will be responsible for:

• Bringing great customer service to the customers via phone and e-mail,
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more,
• Finding solutions for each individual customer to ensure their journey runs smoothly.

To do great in this role: you must be fluent in Swedish, Norwegian or Danish and have a good command of English as we will handle both Swedish, Norwegian and Danish markets (Danish will be separate). Other than that, we'd love for you to be a flexible and dynamic addition to our team.

To make the most of your time here, we'll offer you this:

• A salary of 2300,- Euros/Gross
• Bonus up to 250,- Euros/Gross
• Flexible work schedule
• A job you can do from the comfort of your own home
• Supportive and fun coworkers (if we do say so ourselves)

Start date: December or January

Working hours: Work in 8.5 h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (in Lithuania).

Our recruitment process consists of a short phone interview, an online test, finally an interview and reference check. If we turn out to be a match, we'll be happy to make an offer!

Language Requirements:

Time Type: Full time

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