SVP, TRANSFORMATION

Compass Group USA; United States; On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Commuter Benefits

Flexible Spending Accounts

Employee Assistance Program

Job summary

Compass Group USA is seeking a skilled SVP of Transformation to lead large-scale change in its Support Services Super Sector. This pivotal role requires collaboration across sectors, driving operational improvements and building a managed services hub aimed at scalable success.

The ideal candidate will have 15+ years of experience in transformational roles and be adept at aligning people, processes, and technologies to achieve strategic goals.

Comprehensive benefits including medical, dental, and retirement plans are offered.

Qualifications

• 15+ years of executive leadership in transformation or strategy roles.
• Demonstrated ability to architect multi-year transformations.
• Expertise in building shared services or managed services frameworks.

Responsibilities

• Lead enterprise transformation of the Support Services Super Sector.
• Drive large-scale change management and execution.
• Establish clear performance accountability and metrics.

Skills

Transformational leadership

Strategic planning

Cross-functional collaboration

Change management

Data-driven decision making

Education

Bachelor's degree

MBA or advanced degree

Tools

KPI frameworks

Performance management systems

Job description

As the leading foodservice and support services company, Compass Group USA is known for its great people, great service, and great results. With over 284,000 U.S. associates working in award‑winning restaurants, corporate cafés, hospitals, schools, arenas, museums, and more across all 50 states, we are constantly expanding our reach to shape the industry and create new opportunities for innovation. Join the Compass family today!

Job Summary

The SVP of Transformation serves as the enterprise architect and chief orchestrator of large‑scale change across a multi‑billion‑dollar Support Services Super Sector. Reporting directly to the Sector CEO, this executive defines and drives the long‑term transformation agenda, modernizes operating models, builds a scalable managed services hub, and aligns people, processes, and technology to deliver measurable strategic, financial, and cultural outcomes. The SVP partners across sectors and functions to embed new ways of working, strengthen cross‑sector collaboration, and ensure the organization operates as an integrated, data‑driven system. With exceptional executive storytelling, structured thinking, and operational depth, the SVP acts as a trusted advisor to senior leadership and a catalyst for enterprise‑wide performance improvement.

Key Responsibilities

• Lead enterprise transformation of the Support Services Super Sector, serving as the architect and driver of the new managed services hub—shaping strategy, operating model, and execution from design through scaled adoption.
• Build and operationalize the managed services hub, translating vision into standardized, repeatable service models, processes, governance, and KPIs that enable scale, consistency, and margin expansion across sectors.
• Partner closely with sector CEOs and leadership teams to embed the hub into sector operating rhythms, ensuring alignment, adoption, and measurable value creation while respecting sector‑specific needs and realities.
• Enable cross‑sector collaboration and cross‑selling, identifying opportunities where shared capabilities, platforms, and services accelerate growth, improve delivery, and strengthen client stickiness.
• Drive large‑scale change management and execution, aligning people, process, and technology to move the organization from legacy operating models to modern, managed‑services‑led delivery.
• Translate technology and data into operational advantage, partnering with IT, procurement, finance, and operations to modernize how work gets done, improve decision‑making, and enhance service performance.
• Own executive storytelling and data visualization, translating complex transformation initiatives, performance metrics, and strategic trade‑offs into clear, compelling PowerPoint narratives for executive leadership and sector CEOs—driving alignment, decisions, and momentum.
• Serve as a connective leader across functions and sectors, breaking down silos and ensuring finance, procurement, operations, and technology operate as an integrated system in support of managed services outcomes.
• Establish clear performance accountability, defining north‑star metrics, tracking progress, and course‑correcting to ensure transformation delivers tangible business results—not just activity.

Qualifications

• Proven success architecting and executing multi‑year, cross‑functional transformation across complex, matrixed organizations exceeding $1B in revenue.
• Demonstrated ability to build and scale new operating models, shared services, or managed services hubs that drive consistency, efficiency, and margin expansion.
• Trusted advisor to C‑suite leaders with a track record of influencing enterprise decisions, investment prioritization, and long‑term strategy.
• Deep experience modernizing processes, governance, and performance systems to improve quality, speed, and cost.
• Strong partnership history with IT, procurement, finance, and operations to translate technology, automation, and data into measurable operational advantage.
• Expertise in building KPI frameworks, dashboards, and performance management systems that drive accountability and outcomes.
• Demonstrated ability to move organizations from legacy models to modern, standardized, enterprise‑wide ways of working.
• Skilled at breaking down silos and aligning finance, procurement, operations, and technology around shared goals and integrated delivery.
• Experience embedding new capabilities into diverse business units while balancing enterprise consistency with local needs.
• Demonstrated ability to tie transformation initiatives to financial outcomes, margin expansion, and long‑term enterprise value.
• Experience identifying cross‑sell opportunities, shared capabilities, and scalable solutions that strengthen client retention and growth.
• Track record of establishing north‑star metrics, monitoring progress, and course‑correcting to ensure tangible business results.

Other Qualifications

• 15+ years of executive leadership in transformation, operations, strategy, or enterprise PMO roles within large, multi‑unit organizations.
• Managed services or shared services experience strongly preferred.
• Bachelor’s degree required; MBA or advanced degree preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal‑opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug‑free workplace.