SVP, Professional Services - Retail

SymphonyAI; New York (NY); On-site; USD 200,000 - 260,000; Full time

Job summary

A leading AI-driven company is seeking a Senior Vice President of Professional Services for the Retail BU, responsible for business development and team leadership. The role involves managing global P&L, ensuring successful client implementations, and fostering innovation in AI-driven solutions. The successful candidate will have extensive experience in professional services management and a strong technical background.

Qualifications

• 10-15 years in managing global professional services organizations.
• Experience with systems integration/implementation.
• Global management experience in retail and supply chain software.

Responsibilities

• Lead P&L management for global services organization.
• Ensure client implementations for AI SaaS software.
• Manage high-performing teams and innovate service offerings.

Skills

P&L management

Client relationship management

Project management

Systems integration

Customer centricity

People leadership

Education

Engineering degree

MBA

Job description

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Job Description

Job Description

Job Title: SVP, Professional Services - Retail BU

About the Role:

As the Senior Vice President (SVP) of Professional Services, you will be at the forefront of driving AI transformation for our clients. This executive-level role blends business development, consulting excellence, and service delivery management. You will be responsible for leading a high-performing team of consulting professionals and client service managers while cultivating relationships with key clients and stakeholders, ensuring successful delivery of AI-driven transformation projects. This position will be based in the United States, with regular international travel and close collaboration with teams in Europe and APAC.

Key Responsibilities:

Responsibilities

• P&L management of a global professional services organization within an enterprise SaaS software company, responsible for project management, systems implementation, systems & data integration, and bespoke software and technology services
• Ensure successful client implementations and go-lives for our Enterprise AI SaaS software platforms and solutions, for the retail and CPG verticals
• Manage and grow the current $30-40M revenue base at high gross margins with a global organization of : 300-350 employees
• Transform the organization’s performance by streamlining processes and leveraging automation and GenAI
• Innovate new service offerings that drive SaaS license revenue
  
  

Key Requirements

• 10-15 years' experience in managing global professional services organizations responsible for systems integration/systems implementation and related technology/technical services for enterprise SaaS software solutions
• Has managed the professional services function with > 300 employees for PE-owned enterprise software companies and/or led SI practices or groups of > 300 employees (direct, not matrixed) inside SI firms
• Global experience in managing SI services for the retail and CPG verticals
• Global experience with SI services for supply chain management software
• Very customer centric, willing to travel in US, Europe and APAC : 30-50% of time, meeting clients and our PS teams
• Strong people leadership skills
• Engineering degree with strong technical background; MBA is desirable (though not essential)
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development

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