SVP, Professional Services - Retail

Symphony EYC; New York (NY); On-site; USD 200,000 - 350,000; Full time

Job summary

A leading company seeks a Senior Vice President of Professional Services to spearhead AI transformations within the retail and consumer packaged goods sectors. This executive role demands exceptional leadership in managing global projects and client relationships, contributing to significant revenue growth. Candidates should possess extensive experience in professional services management, with strong technical backgrounds preferred.

Qualifications

• 10-15 years managing global professional services.
• Experience with >300 employees in professional services for enterprise SaaS.
• Strong technical background required.

Responsibilities

• Drive AI transformation for clients in retail and CPG sectors.
• Ensure successful client implementations for AI SaaS platforms.
• Innovate service offerings to boost revenue.

Skills

P&L management

Client relationship management

Consulting excellence

Leadership

Education

Engineering degree

MBA

Job description

6 days ago Be among the first 25 applicants

Job Description

Job Description

Job Title: SVP, Professional Services - Retail BU

About the Role:

As the Senior Vice President (SVP) of Professional Services, you will be at the forefront of driving AI transformation for our clients. This executive-level role blends business development, consulting excellence, and service delivery management. You will be responsible for leading a high-performing team of consulting professionals and client service managers while cultivating relationships with key clients and stakeholders, ensuring successful delivery of AI-driven transformation projects. This position will be based in the United States, with regular international travel and close collaboration with teams in Europe and APAC.

Key Responsibilities:

Responsibilities

• P&L management of a global professional services organization within an enterprise SaaS software company, responsible for project management, systems implementation, systems & data integration, and bespoke software and technology services
• Ensure successful client implementations and go-lives for our Enterprise AI SaaS software platforms and solutions, for the retail and CPG verticals
• Manage and grow the current $30-40M revenue base at high gross margins with a global organization of : 300-350 employees
• Transform the organization’s performance by streamlining processes and leveraging automation and GenAI
• Innovate new service offerings that drive SaaS license revenue
  
  

Key Requirements

• 10-15 years' experience in managing global professional services organizations responsible for systems integration/systems implementation and related technology/technical services for enterprise SaaS software solutions
• Has managed the professional services function with > 300 employees for PE-owned enterprise software companies and/or led SI practices or groups of > 300 employees (direct, not matrixed) inside SI firms
• Global experience in managing SI services for the retail and CPG verticals
• Global experience with SI services for supply chain management software
• Very customer centric, willing to travel in US, Europe and APAC : 30-50% of time, meeting clients and our PS teams
• Strong people leadership skills
• Engineering degree with strong technical background; MBA is desirable (though not essential)
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development

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