SVP, Player Development

Hard Rock Hotel & Casino Ottawa; Las Vegas (NM); On-site; USD 250,000 - 350,000; Full time

Job summary

Hard Rock Hotel and Casino Las Vegas is seeking an SVP, Player Development to lead the guest-relations strategy and VIP programs, reporting to the President and SVP of Gaming Operations. You will oversee hosts, loyalty initiatives, and premium experiences, guiding teams to deliver extraordinary guest journeys across gaming, hospitality and entertainment.

The role requires deep regulatory knowledge, a track record of financial performance, and the ability to cultivate relationships with top-tier

Qualifications

• Minimum of 15 years of extensive, proven experience within the gaming industry with strong communication, judgment, professionalism and integrity.
• Deep familiarity and compliance with Gaming Commission regulations, internal controls, and Player Development policies.
• Experience leading large guest-facing teams and delivering measurable results in a luxury gaming environment.

Responsibilities

• Provide high-level strategic leadership for all Player Development programs, hosts, and VIP service teams.
• Develop and execute enterprise-wide strategies to increase gaming revenue through relationship cultivation and personalized service.
• Build and expand relationships with top-tier guests to drive incremental trips, extended stays, and increased gaming activity.
• Oversee guest evaluation, ratings analysis, trip frequency, and segmentation to optimize host portfolios.

Skills

Relationship building

VIP service

Executive leadership

Strategic planning

Analytics

Education

Bachelor's degree in business or related field

Tools

CRM systems

Data analysis tools

Job description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.

The SVP, Player Development at Hard Rock Hotel and Casino Las Vegas, under the direction of the President and SVP of Gaming Operations, serves as the senior executive leader responsible for driving the overall strategic direction, performance, and growth of the Player Development division. This role oversees all guest‑relationship strategies, VIP engagement initiatives, and high‑value player acquisition and retention efforts to maximize gaming revenue and elevate the guest experience. As a key member of the property’s executive leadership team, the SVP, Player Development leads a world‑class team dedicated to cultivating meaningful, profitable relationships with our most valuable guests while continually enhancing service standards, loyalty programming, and premium experiences.

Responsibilities include, but are not limited to:

• Provide high‑level strategic leadership for all Player Development programs, hosts, and VIP service teams.

• Develop and execute enterprise‑wide strategies to increase gaming revenue through relationship cultivation, targeted outreach, and personalized service.

• Build, maintain, and expand relationships with top‑tier guests and high‑value players to drive incremental trips, extended stays, and increased gaming activity.

• Oversee player evaluation, ratings analysis, trip frequency monitoring, and segmentation strategies to ensure hosts effectively manage their player portfolios.

• Ensure accurate and consistent use of player data to coordinate hotel accommodations, transportation, entertainment access, and complimentary services in alignment with established guidelines and profitability targets.

• Create and drive strategies to achieve financial objectives related to gaming revenue, room occupancy, entertainment events, and special programming.

• Represent the organization at VIP events, property activations, and high‑value guest engagements to strengthen relationships and drive loyalty.

• Collaborate closely with Casino Operations, Hotel Operations, Marketing, and Entertainment to deliver exceptional, seamless experiences for high‑value guests.

• Establish and maintain policies, performance standards, and service expectations for the Player Development team.

• Recruit, mentor, and lead a high‑performing Player Development leadership team focused on excellence, accountability, and continuous growth.

• Ensure full compliance with Gaming Commission regulations, departmental policies, and internal controls.

Qualifications:

• Minimum of 15 year of extensive, proven experience within the gaming industry, and exceptional communication abilities, strong judgment, professionalism, and unwavering integrity.

• Deep familiarity and compliance with Gaming Commission regulations, internal controls, and Player Development policies.

• Demonstrated leadership experience with the ability to manage, train, and motivate large, guest‑facing teams.

• Strong organizational and strategic planning skills with a proven track record of achieving financial and operational goals.

• Ability to foster a culture of enthusiasm, professionalism, and guest‑focused excellence.

• Proven success building and maintaining relationships with high‑value customers.

• Strong analytical skills, with the ability to interpret player data and create actionable strategies.

Work Environment:

• Duties are primarily performed on the casino floor in a fast‑paced, guest‑interactive environment.

• Exposure to the general public, loud noise, and a smoking environment.

• Physical requirements include standing, walking, reaching, using hands, speaking, hearing, and occasional lifting of up to 30 pounds.

• Must possess vision abilities including close, distance, peripheral, color vision, depth perception, and ability to adjust focus.

Knowledge, Skills and Abilities:

• Strong understanding of Player Development strategies, high‑value guest expectations, and loyalty program principles.

• Exceptional ability to build long‑term, revenue‑driving relationships with premium clientele.

• Proven success meeting financial targets and achieving business goals.

• Skilled in analyzing player performance data and adapting strategies to maximize revenue.

• Outstanding interpersonal skills and ability to engage with diverse guests at all service levels.

• Highly adept at managing multiple priorities and adjusting to rapid operational changes.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.