SVP & Chief Operating Officer, Missionforce

Leadout Capital; Washington (District of Columbia); On-site; USD 250,000 - 380,000; Full time

Job summary

Salesforce's Missionforce unit seeks a senior operations leader to design and stand up scalable operating models, governance, and teams for rapid growth in government-focused missions.

The role owns planning cadences, forecasting, and executive forums, partnering with Sales, Product, Engineering, Services, Marketing, and Operations to drive measurable outcomes.

Qualifications

• 15+ years of leadership experience at scale in tech.
• Enterprise-level P&L or financial accountability.
• Ability to lead across Sales, Product, Engineering, Services, Marketing and Operations.

Responsibilities

• Design and stand up the operating model for Missionforce, including systems, processes, governance, and team structures.
• Build repeatable planning, forecasting, and reporting processes with data and metrics for a single performance view.
• Own operating cadence: planning, QBRs, OKRs, and executive forums; drive cross-functional accountability.

Skills

Leadership

Strategic planning

Executive communication

Program management

Cross-functional leadership

Analytics

Job description

The Experience

Missionforce is the high-growth business unit that brings Salesforce’s trusted AI, data, apps, and cloud technology to governments’ most critical missions around the globe.

What You’ll Actually Be Doing

• Design and stand up the operating model for Missionforce, including the systems, processes, governance, and team structures needed to scale. Establish the "how we run the business" playbook, and evolve it as the business grows.
• Build repeatable processes for planning, forecasting, and reporting. Set up the tools, data, and metrics that give leaders a single view of performance.
• Own the operating cadence, including planning, quarterly business reviews, OKRs and V2MOM alignment, and executive forums. Drive accountability for results across Sales, Product, Engineering, Services, Marketing, and Operations.
• Turn the CEO's priorities and the Missionforce growth strategy into clear plans, owners, milestones, and metrics. Resolve cross-functional blockers.
• Lead organizational design, headcount and resource planning, and talent strategy. Partner with Recruiting and ES to attract and retain cleared and mission-driven talent.
• Partner with Finance on budget, forecasting, and investment decisions. Improve productivity, unit economics, and operating margin.
• Work with sales, partner, and services leaders on pipeline health, deal strategy, program execution, and customer outcomes for large, complex public sector engagements.
• Build compliance into how the business operates, ensuring adherence to federal, defense, and international requirements. Coordinate closely with Legal, Security, and Trust.
• Serve as a senior voice with executives across Salesforce, as well as with customers, partners, and government stakeholders, as needed.
• Build and mentor a high-performing operations team, and model inclusive, high-trust leadership.

You’re Our Person If…

• 15+ years of progressive leadership experience, including senior operating roles such as COO, Chief of Staff, GM, or head of strategy and operations, in a large technology company.
• Proven record of scaling a high-growth business or business unit, with enterprise-level complexity and P&L or financial accountability.
• Strong executive presence. You earn trust quickly with C-level leaders, customers, and cross-functional partners.
• Exceptional analytical, planning, and problem-solving skills, with a bias toward action and measurable outcomes.
• Experience leading through ambiguity and building new functions, processes, and teams.
• Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives.
• Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion.

Even Better If…

• Deep understanding of the public sector, federal government, national security, or defense ecosystem, including how agencies buy, deploy, and operate technology.
• Have a U.S. security clearance or the ability to obtain one.