SVP & Chief Operating Officer, Missionforce

Salesforce, Inc.; Washington (District of Columbia); On-site; USD 371,000 - 431,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. seeks a Chief Operating Officer (COO) for Missionforce, the high-growth unit providing trusted AI, data, apps, and cloud tech to governments.

The COO will build the operating system, scale strategy execution, alignment, and governance, reporting to Missionforce’s CEO. The role requires 15+ years of senior leadership in tech, proven scaling with enterprise complexity, and strong executive presence with cross-functional teams.

Qualifications

• 15+ years of progressive leadership experience in a large technology company.
• Proven record of scaling a high-growth business or unit with P&L accountability.
• Strong executive presence and trust-building with C-level leaders.

Responsibilities

• Design and stand up the operating model for Missionforce with scalable systems and processes.
• Establish the operating cadence including planning, reviews, OKRs and alignment.
• Drive accountability across Sales, Product, Engineering, Services, Marketing, and Operations.

Skills

Leadership experience

Strategic planning

Executive presence

Analytical skills

Program management

Cross-functional leadership

Communication

Tools

OKRs

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Missionforce is the high-growth business unit that brings Salesforce’s trusted AI, data, apps, and cloud technology to governments’ most critical missions around the globe. We are seeking a Chief Operating Officer (COO) to serve as the operating partner to the CEO of Missionforce. This leader will build and run the operating system for Missionforce, including strategy execution, cross-functional alignment, and the rhythm of the business. The COO owns how the business scales, so that growth, delivery, and compliance are in alignment. The COO will report to Missionforce’s CEO and be a member of the senior leadership team.

What You’ll Actually Be Doing

• Design and stand up the operating model for Missionforce, including the systems, processes, governance, and team structures needed to scale.
• Establish the “how we run the business” playbook, and evolve it as the business grows.
• Build repeatable processes for planning, forecasting, and reporting.
• Set up the tools, data, and metrics that give leaders a single view of performance.
• Own the operating cadence, including planning, quarterly business reviews, OKRs and V2MOM alignment, and executive forums.
• Drive accountability for results across Sales, Product, Engineering, Services, Marketing, and Operations.
• Turn the CEO's priorities and the Missionforce growth strategy into clear plans, owners, milestones, and metrics.
• Resolve cross-functional blockers.
• Lead organizational design, headcount and resource planning, and talent strategy.
• Partner with Recruiting and ES to attract and retain cleared and mission-driven talent.
• Partner with Finance on budget, forecasting, and investment decisions.
• Improve productivity, unit economics, and operating margin.
• Work with sales, partner, and services leaders on pipeline health, deal strategy, program execution, and customer outcomes for large, complex public sector engagements.
• Build compliance into how the business operates, ensuring adherence to federal, defense, and international requirements.
• Coordinate closely with Legal, Security, and Trust.
• Serve as a senior voice with executives across Salesforce, as well as with customers, partners, and government stakeholders, as needed.
• Build and mentor a high-performing operations team, and model inclusive, high-trust leadership.

You’re Our Person If…

• 15+ years of progressive leadership experience, including senior operating roles such as COO, Chief of Staff, GM, or head of strategy and operations, in a large technology company.
• Proven record of scaling a high-growth business or business unit, with enterprise-level complexity and P&L or financial accountability.
• Strong executive presence.
• You earn trust quickly with C-level leaders, customers, and cross-functional partners.
• Exceptional analytical, planning, and problem-solving skills, with a bias toward action and measurable outcomes.
• Experience leading through ambiguity and building new functions, processes, and teams.
• Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives.
• Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion.

Even Better If…

• Deep understanding of the public sector, federal government, national security, or defense ecosystem, including how agencies buy, deploy, and operate technology.
• Have a U.S. security clearance or the ability to obtain one.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $371,000 - $431,000 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $371,000 - $431,000 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.