Director, Workforce Operations, Data Solutions

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce, based in San Francisco, seeks a Director, Workforce Operations to lead end-to-end workforce strategy and drive headcount, capacity planning, and organizational design in partnership with Data Solutions leadership. You will align workforce plans with product priorities, own the full position lifecycle from requisition to offer, and develop real-time dashboards for executive visibility.

You’ll translate business goals into scalable workforce programs.

Qualifications

• 10+ years of experience in workforce operations, resource management, or a related field - ideally in a large technology or SaaS company.
• Deep understanding of headcount management processes, AI productivity multipliers, including planning cycles, requisition workflows, and org design.
• Strong analytical skills with the ability to synthesize complex workforce data into clear, actionable recommendations.
• Proven ability to build trust and influence at all levels, including senior executives.
• Experience with workforce management tools (e.g., Workday).
• Exceptional written and verbal communication skills; adept at crafting exec-ready narratives and presentations.
• High agency and comfort operating in ambiguity; able to manage competing priorities in a fast-moving environment.
• Curiosity and enthusiasm for AI tools and emerging technologies (e.g., Agentforce, Slack AI) to drive smarter ways of working.

Responsibilities

• Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership.
• Partner with Product Management and cross-functional leadership to manage workforce pipelines, capacity planning and hiring roadmaps aligned to business priorities.
• Own the full position lifecycle - from requisition creation through offer approval - ensuring process integrity and speed.
• Develop and maintain dashboards and reporting frameworks that provide real-time visibility into workforce health, open headcount, and hiring progress.
• Drive operational rigor around job requisition management and position lifecycle workflows in Workday.
• Identify process improvement opportunities and lead initiatives to scale workforce operations efficiently.
• Partner with Data Solutions leadership to translate business goals into workforce plans and hiring roadmaps, including supporting the V2MOM planning process.
• Track progress against strategic workforce objectives and surface insights that inform senior decision-making.
• Prepare executive-level presentations, briefing materials, and workforce review decks for DET and Data Solutions org leadership.
• Serve as a primary liaison and trusted partner across DET, Finance, HR, and Recruiting - building relationships and driving alignment across functions.

Job description

About Salesforce

Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Director, Workforce Operations is a strategic individual contributor embedded in the Strategy & Operations team. This role is central to how a large, complex technology organization plans, manages, and scales its workforce - connecting workforce strategy to operational execution in meaningful ways. You'll partner across Product Management, Finance, HR and Data Solutions Leadership to ensure that the right people are in the right roles at the right time, while building the systems and processes that make that possible.

What You'll Be Doing

• Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership
• Partner with Product Management and cross-functional leadership to manage workforce pipelines, capacity planning and hiring roadmaps aligned to business priorities
• Own the full position lifecycle - from requisition creation through offer approval - ensuring process integrity and speed
• Develop and maintain dashboards and reporting frameworks that provide real-time visibility into workforce health, open headcount, and hiring progress
• Drive operational rigor around job requisition management and position lifecycle workflows in Workday
• Identify process improvement opportunities and lead initiatives to scale workforce operations efficiently
• Partner with Data Solutions leadership to translate business goals into workforce plans and hiring roadmaps, including supporting the V2MOM planning process
• Track progress against strategic workforce objectives and surface insights that inform senior decision-making
• Prepare executive-level presentations, briefing materials, and workforce review decks for DET and Data Solutions org leadership
• Serve as a primary liaison and trusted partner across DET, Finance, HR, and Recruiting - building relationships and driving alignment across functions

What We're Looking For

Required Qualifications

• 10+ years of experience in workforce operations, resource management, or a related field - ideally in a large technology or SaaS company
• Deep understanding of headcount management processes, AI productivity multipliers, including planning cycles, requisition workflows, and org design
• Strong analytical skills with the ability to synthesize complex workforce data into clear, actionable recommendations
• Proven ability to build trust and influence at all levels, including senior executives
• Experience with workforce management tools (e.g., Workday)
• Exceptional written and verbal communication skills; adept at crafting exec-ready narratives and presentations
• High agency and comfort operating in ambiguity; able to manage competing priorities in a fast-moving environment
• Curiosity and enthusiasm for AI tools and emerging technologies (e.g., Agentforce, Slack AI) to drive smarter ways of working
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Preferred Qualifications

• Familiarity with Salesforce's V2MOM process, org structure, and the DET organization
• Experience with Google Workspace, Quip/Slack canvases, and Smartsheet
• Prior experience supporting a senior executive or C-suite leader
• MBA or advanced degree

What's in It for You

This is a rare opportunity to sit at the intersection of people strategy and operational execution within one of Salesforce's most complex and consequential organizations. You'll have visibility into senior leadership decisions, direct impact on how the DET org grows and operates, and the chance to build scalable programs that shape the employee experience for thousands of people. You'll work alongside a team that values rigor, collaboration, and a genuine belief that how we work matters as much as what we build.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.