Sustaining Quality and Reliability Engineer

Meta; Seattle (WA); On-site; USD 208,000 - 289,000; Full time

Job summary

Meta is seeking a Sustaining Reliability Engineer to set the technical direction for long-term reliability of consumer hardware across the device portfolio, including VR/AR hardware and wearables. You will own reliability strategy for installed bases and scaling products, driving root-cause resolution and corrective actions across families.

You will define metrics, analytics, and reaction frameworks, influence design decisions, and partner with internal leaders and external suppliers to sustain

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 10+ years of hardware reliability engineering or product quality experience in consumer electronics or related fields.
• Experience driving root cause analysis, DOE, and corrective actions on complex hardware systems.
• Experience analyzing reliability data, field return, and warranty metrics to identify failure trends.
• Knowledge of industry test standards (ASTM, MIL, JEDEC, IEC).
• Experience with failure analysis techniques and tools (microscopy, X-Ray, CT, SEM, EDX, FTIR).
• Ability to drive decisions and dependencies across multiple teams in a dynamic environment.

Responsibilities

• Own reliability and quality engineering strategy and metrics for products in market or scaling in manufacturing.
• Drive systemic resolution of field performance issues and warranty optimization with cross-functional partners.
• Partner with internal leaders and external suppliers to ensure long-term hardware field performance.
• Define field signal analytics, product health telemetry, and failure-reaction frameworks.
• Set thresholds and escalation triggers for products in the field.
• Establish standards and metrics for sustaining reliability including ORT, PRQ, and change control.
• Lead complex root cause analysis for reliability escapes and drive corrective actions to closure.
• Provide design-for-reliability evaluations and apply learnings to future products.
• Own the quality management system for sustaining products.
• Analyze field quality issues and influence teams to drive lasting improvements.
• Translate data into risk assessments and executive-level reports.
• Mentor reliability and quality engineers to raise team capability.

Skills

Hardware reliability

Data analysis

Root cause analysis

DOE (design of experiments)

Failure analysis

Cross-functional leadership

External supplier management

Decision making

Education

Bachelor's in CS/CE or equivalent

Bachelor's in Mechanical/Materials/Electrical Eng or equivalent

Tools

ASTM

MIL

JEDEC

IEC

Optical microscopy

X-Ray/CT/SEM/EDX/FTIR

Job description

As a Sustaining Reliability Engineer at Meta Reality Labs, you will set the technical direction for the long-term reliability and quality of consumer hardware products after launch across Meta's device portfolio, including virtual reality headsets, augmented reality glasses, and wearable devices. In this role, you will own reliability engineering strategy for the installed base and for products scaling in manufacturing, from launch through end of life, and you will drive systemic resolution of field failures to root cause and corrective action across product families. You will define the metrics, methodologies, and reaction frameworks the organization uses to sustain field performance, influence design and architectural decisions on current and next-generation products, and partner with and influence cross-functional leaders and external suppliers. You will be a recognized technical authority who leverages data to identify population-based reliability and quality risks in both the factory and the field, and who mentors and elevates other engineers across the function.

Sustaining Quality and Reliability Engineer Responsibilities:

• Own the reliability and quality engineering strategy and metrics (field return rate, failure rate, and quality KPIs) for all products actively out in the market or currently scaling in manufacturing, from launch through end of life, and set the bar for what good looks like across the portfolio
• Drive systemic resolution of field performance issues, component obsolescence, and return-rate (RMA/warranty) optimization to root cause and corrective action, in partnership with cross-functional internal and external partners, including recurring and cross-product failure modes
• Partner with and influence internal leaders and external suppliers to ensure long-term hardware field performance, and close the loop by institutionalizing lessons learned into design, NPI, and supplier processes
• Define and own the field signal analytics, product health telemetry, and failure-reaction frameworks the organization relies on
• set thresholds and escalation triggers for products in the field
• Establish the standards, methodologies, and metrics for sustaining reliability and quality, including ongoing reliability testing (e.g., ORT), excursion/ECO assessment, post-ramp qualifications (PRQ) and change control against reliability and quality goals
• Lead complex, multidisciplinary root cause analysis for reliability and quality escapes, distinguishing between design, material, manufacturing-process, and use-condition contributors, and drive corrective actions to closure
• Provide Design-for-Reliability and architectural evaluations that carry field and sustaining learnings into new product categories and next-generation designs
• Own the quality management system for products in sustaining
• understand, analyze, and resolve field quality issues and influence internal teams to drive durable quality improvements
• Translate reliability and quality data into risk assessments, reports, and positions that inform executive product and business decisions
• Mentor and technically guide reliability and quality engineers across the function, raising the capability of the team

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• Bachelor's degree in Mechanical, Materials, or Electrical Engineering, a relevant technical field, or equivalent practical experience
• 10+ years of experience in hardware reliability engineering and/or product quality for consumer electronics, wearable devices, or similar electro-mechanical products
• Knowledge of mechanical design, material science, and the failure mechanisms of consumer electronics
• Experience driving root cause analysis, design of experiments (DOE), and corrective action on complex hardware systems
• Experience analyzing reliability data, field return, and warranty metrics to identify systemic failure trends and drive engineering corrective actions
• Knowledge of industry test standards including ASTM, MIL, JEDEC, and IEC
• Knowledge of failure analysis techniques and tools including optical microscopy, X-Ray, CT scan, SEM, EDX, and FTIR
• Experience independently driving decisions and dependencies across multiple teams or functions in a dynamic environment

Preferred Qualifications:

• Track record of defining mission profiles and reliability/quality strategy for new product categories
• Experience with data mining and data visualization to make strategic business decisions, and with Asia high-volume manufacturing and external partner relationship management
• Familiarity with Weibull analysis, reliability growth modeling, and statistical reliability prediction methods
• 12+ years of experience, including field/sustaining reliability and post-launch product improvement for VR, AR, or wearable device product lines (display, optics, battery, sensor subsystem failure modes)
• Experience using AI tools to redesign reliability/quality data analysis workflows, accelerate failure-pattern identification, or improve reporting efficiency

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Aff . We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$208,000/year to $289,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.