Sustaining Reliability and Quality Engineer

Meta Careers; Sunnyvale (CA); On-site; USD 208,000 - 289,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta Reality Labs seeks a Sustaining Reliability and Quality Engineer to own long-term hardware reliability across the device portfolio. You will set the reliability strategy, drive field issue resolution, and influence design and supplier processes to sustain performance after launch.

You will mentor engineers, develop product health telemetry, establish testing standards (ORT, PRQ), and partner with cross-functional teams to turn data into actionable actions that improve field quality and

Qualifications

• Bachelor's degree or equivalent practical experience in a technical field.
• 10+ years of hardware reliability engineering or product quality experience.
• Experience driving root cause analysis and corrective actions on complex hardware systems.
• Experience analyzing reliability data, field return and warranty metrics to identify trends.
• Knowledge of industry test standards (ASTM, MIL, JEDEC, IECR).

Responsibilities

• Own the reliability and quality engineering strategy and metrics for all products in market or scaling in manufacturing.
• Drive systemic resolution of field performance issues and return-rate optimization to root cause and corrective action.
• Partner with internal leaders and external suppliers to ensure long-term hardware field performance.
• Define and own field signal analytics, product health telemetry, and failure-reaction frameworks.
• Establish standards, methodologies, and metrics for sustaining reliability including ORT, PRQ and change control.
• Lead multidisciplinary root cause analyses for reliability escapes and drive corrective actions to closure.
• Provide Design-for-Reliability and architectural evaluations carrying learnings into new products.
• Translate data into risk assessments and executive-level reports.
• Mentor reliability and quality engineers across the function.

Skills

Reliability engineering

Root cause analysis

DOE

Data analytics

Cross-functional collaboration

Hardware reliability

Quality metrics

Field signal analytics

Mentoring

Education

Bachelor's degree in Computer Science

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

MS in Mechanical/Materials/Electrical Engineering

Tools

Optical microscopy

X-Ray

CT scan

SEM

EDX

FTIR

Job description

As a Sustaining Reliability Engineer at Meta Reality Labs, you will set the technical direction for the long-term reliability and quality of consumer hardware products after launch across Meta's device portfolio, including virtual reality headsets, augmented reality glasses, and wearable devices. In this role, you will own reliability engineering strategy for the installed base and for products scaling in manufacturing, from launch through end of life, and you will drive systemic resolution of field failures to root cause and corrective action across product families. You will define the metrics, methodologies, and reaction frameworks the organization uses to sustain field performance, influence design and architectural decisions on current and next-generation products, and partner with and influence cross-functional leaders and external suppliers. You will be a recognized technical authority who leverages data to identify population-based reliability and quality risks in both the factory and the field, and who mentors and elevates other engineers across the function.Sustaining Reliability and Quality Engineer Responsibilities:Own the reliability and quality engineering strategy and metrics (field return rate, failure rate, and quality KPIs) for all products actively out in the market or currently scaling in manufacturing, from launch through end of life, and set the bar for what good looks like across the portfolioDrive systemic resolution of field performance issues, component obsolescence, and return-rate (RMA/warranty) optimization to root cause and corrective action, in partnership with cross-functional internal and external partners, including recurring and cross-product failure modesPartner with and influence internal leaders and external suppliers to ensure long-term hardware field performance, and close the loop by institutionalizing lessons learned into design, NPI, and supplier processesDefine and own the field signal analytics, product health telemetry, and failure-reaction frameworks the organization relies onset thresholds and escalation triggers for products in the fieldEstablish the standards, methodologies, and metrics for sustaining reliability and quality, including ongoing reliability testing (e.g., ORT), excursion/ECO assessment, post-ramp qualifications (PRQ) and change control against reliability and quality goalsLead complex, multidisciplinary root cause analysis for reliability and quality escapes, distinguishing between design, material, manufacturing-process, and use-condition contributors, and drive corrective actions to closureProvide Design-for-Reliability and architectural evaluations that carry field and sustaining learnings into new product categories and next-generation designsOwn the quality management system for products in sustainingunderstand, analyze, and resolve field quality issues and influence internal teams to drive durable quality improvementsTranslate reliability and quality data into risk assessments, reports, and positions that inform executive product and business decisionsMentor and technically guide reliability and quality engineers across the function, raising the capability of the teamMinimum Qualifications:Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experienceBachelor's degree in Mechanical, Materials, or Electrical Engineering, a relevant technical field, or equivalent practical experience10+ years of experience in hardware reliability engineering and/or product quality for consumer electronics, wearable devices, or similar electro-mechanical productsKnowledge of mechanical design, material science, and the failure mechanisms of consumer electronicsExperience driving root cause analysis, design of experiments (DOE), and corrective action on complex hardware systemsExperience analyzing reliability data, field return, and warranty metrics to identify systemic failure trends and drive engineering corrective actionsKnowledge of industry test standards including ASTM, MIL, JEDEC, and IECKnowledge of failure analysis techniques and tools including optical microscopy, X-Ray, CT scan, SEM, EDX, and FTIRExperience independently driving decisions and dependencies across multiple teams or functions in a dynamic environmentPreferred Qualifications:Track record of defining mission profiles and reliability/quality strategy for new product categoriesExperience with data mining and data visualization to make strategic business decisions, and with Asia high-volume manufacturing and external partner relationship managementMS or higher in Mechanical Engineering, Materials Science, Electrical Engineering, or equivalent disciplineFamiliarity with Weibull analysis, reliability growth modeling, and statistical reliability prediction methods12+ years of experience, including field/sustaining reliability and post-launch product improvement for VR, AR, or wearable device product lines (display, optics, battery, sensor subsystem failure modes)Experience with quality and statistics tools and methodology (8D, PFMEA, SPC, DOE)Certified Quality Engineer or Lean/Six Sigma Black BeltExperience using AI tools to redesign reliability/quality data analysis workflows, accelerate failure-pattern identification, or improve reporting efficiencyAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$208,000/year to $289,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.