Sustaining Product Support Engineer - Electromechanical

Ideal Industries, Inc.; Sterling (MA); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(k) with Company Match

Pension Plan

Education Reimbursement

Wellness Programs

Descripción de la vacante

IDEAL Industries seeks a Product Support Engineer to join our engineering team, focusing on sustaining existing products through lifecycle support, issue resolution, and quality improvements. You will work cross-functionally to implement corrective actions, develop test protocols, and maintain engineering documentation.

The role emphasizes collaboration with design, manufacturing, and procurement, as well as involvement in new product development and sustaining engineering initiatives.

Formación

• Bachelor's degree in Mechanical, Electrical, or a related engineering field.
• 1–3 years of experience in sustaining, product, or manufacturing engineering for electromechanical components.
• Proficiency in SolidWorks (or equivalent 3D CAD), GD&T, and tolerance stack-up analysis.
• Demonstrated root-cause analysis experience using structured methods (e.g., 8D, 5-Why, fishbone).
• Excellent written and verbal communication skills with non-technical stakeholders.

Responsabilidades

• Serve as the primary engineering resource for released and legacy products.
• Collaborate with design engineering, manufacturing, quality, and technical support to resolve product issues.
• Investigate field failures and customer feedback using root-cause methods and implement corrective actions.
• Design and implement product improvements to enhance functionality and manufacturability.
• Evaluate changes including components and cost-reduction initiatives with procurement.
• Develop test protocols to validate design changes against specs and standards.
• Create and maintain engineering documentation (ECOs, PFMEA, reports, test records).
• Support new product development through design reviews, prototyping, and test planning.
• Provide regular status updates to stakeholders on sustaining projects.

Conocimientos

Sustaining engineering

SolidWorks

GD&T

Root-cause analysis

Technical communication

Educación

Bachelor's degree in Mechanical or Electrical Engineering

Herramientas

SolidWorks

Descripción del empleo

IDEAL Industries seeks a Product Support Engineer to join our engineering team, focusing on sustaining existing products through lifecycle support, issue resolution, and quality improvements. You will work cross-functionally to implement corrective actions, develop test protocols, and maintain engineering documentation.

The role emphasizes collaboration with design, manufacturing, and procurement, as well as involvement in new product development and sustaining engineering initiatives.