Product Support Engineer

IDEAL Industries; Sterling (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Cash Balance Pension Plan

Education Reimbursement

Wellness Programs

Vacation

Personal Days

Volunteer Time

Holidays

Parental Leave

Job summary

IDEAL Industries is seeking a Product Support Engineer to join the engineering team in Sterling, MA. You will ensure ongoing success of existing products through issue resolution, quality improvements, and lifecycle support.

You will partner with design, manufacturing, quality, and technical support to investigate field failures, implement corrective actions, and develop test protocols. The role emphasizes clear communication and cross-functional collaboration.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or a related engineering field.

Responsibilities

• Serve as the primary engineering resource for released and legacy products.
• Partner with design engineering, manufacturing, quality, and technical support to resolve product-related issues.
• Investigate field failures, customer feedback, and manufacturing deviations using structured root-cause methods (e.g., 8D, 5-Why) and implement effective corrective actions.
• Design and implement product improvements that enhance functionality, reliability, and manufacturability.
• Evaluate and implement product, material, supplier, and manufacturing changes—including alternate components and cost-reduction initiatives with procurement—balancing cost, availability, quality, and compliance.
• Develop test protocols to validate design changes against product specifications and quality standards.
• Create and maintain engineering documentation, including engineering change orders (ECOs), DFMEA/PFMEA, technical reports, and test records.
• Support new product development through design reviews, prototyping, and test planning.
• Provide regular status updates to stakeholders on sustaining engineering projects and initiatives.

Skills

SolidWorks

GD&T

Root-cause analysis

Technical communication

Cross-functional collaboration

Education

Bachelor's degree in Mechanical, Electrical, or related engineering field

Tools

3D CAD

DFMEA/PFMEA

Job description

Anderson Power Products® is an industry leader in the design and manufacture of electrical power connectors and power distribution solutions. Anderson Power partners with leading-edge companies to create innovative connector designs that leverage advanced contact technology and high-power expertise to provide superior value across the power electronics industry. Applications span material handling equipment, battery systems, charging infrastructure, warehouse automation, electric vehicles, ground support equipment, renewable energy, and industrial electrification markets.

We are seeking a Product Support Engineer to join our engineering team. In this role, you will play a critical role in ensuring the ongoing success and performance of our existing products throughout their lifecycle. Your expertise will contribute to the resolution of technical issues, improvements in product quality, and the seamless transition of products from development to production.

Key Responsibilities

• Serve as the primary engineering resource for released and legacy products.
• Partner with design engineering, manufacturing, quality, and technical support to resolve product-related issues.
• Investigate field failures, customer feedback, and manufacturing deviations using structured root-cause methods (e.g., 8D, 5-Why) and implement effective corrective actions.
• Design and implement product improvements that enhance functionality, reliability, and manufacturability.
• Evaluate and implement product, material, supplier, and manufacturing changes—including alternate components and cost-reduction initiatives with procurement—balancing cost, availability, quality, and compliance.
• Develop test protocols to validate design changes against product specifications and quality standards.
• Create and maintain engineering documentation, including engineering change orders (ECOs), DFMEA/PFMEA, technical reports, and test records.
• Support new product development through design reviews, prototyping, and test planning.
• Provide regular status updates to stakeholders on sustaining engineering projects and initiatives.

Qualifications

Required:

• Bachelor's degree in Mechanical, Electrical, or a related engineering field.
• 1-3 years of experience in sustaining, product, or manufacturing engineering for electromechanical components.
• Proficiency in SolidWorks (or equivalent 3D CAD), GD&T, and tolerance stack-up analysis.
• Demonstrated root-cause analysis experience using structured methods (e.g., 8D, 5-Why, fishbone).
• Excellent written and verbal communication skills, including the ability to explain technical information to non-technical stakeholders.
• Strong attention to detail and organizational skills, with the ability to manage multiple projects and shifting priorities in cross-functional teams.

Preferred

• Experience with power connectors or electrical components, including testing for contact resistance, temperature rise, and mating cycles.
• Knowledge of injection-molded plastics, metal stamping, and plating processes.
• Familiarity with UL, CSA, or IEC product standards and PPAP/ISIR processes.
• Experience with simulation tools (e.g., FEA, thermal analysis) and ERP or PLM systems.

Benefits

Anderson Power Products employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Cash Balance Pension Plan
• Education Reimbursement
• Wellness Programs

In addition, IDEAL Industries values personal well-being, community involvement, and work-life balance through:

• Vacation
• Personal Days
• Volunteer Time
• Holidays
• Parental Leave

About IDEAL Industries

IDEAL Industries, Inc. is proud to be recognized as one of Newsweek's Global Top 100 Most Loved Workplaces. We are an Equal Opportunity Employer committed to creating an inclusive environment where all employees can thrive. We know that when you honor relationships, success for all will follow.