Sustaining Engineering Manager, Robotics & Field Ops

Roboticsconnected; Austin (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

ICON is seeking a Manager of Sustaining Engineering to lead a small team and own field issue resolution, reliability improvements, and work instruction development in Austin, TX. You will manage budgets and coordinate with program management, manufacturing, and design engineering to ensure field readiness and continuous product support after release.

The role requires hands-on leadership, cross-functional collaboration, and a track record of delivering robust sustaining processes in a fast-paced

Qualifications

• 5+ years of engineering experience with hardware systems in production or field use.
• Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
• Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization.
• Strong analytical and problem-solving skills with attention to detail.
• Clear verbal and written communication with technical and non-technical stakeholders.

Responsibilities

• Lead a team of sustaining engineers, setting priorities and reviewing output against VP-defined objectives.
• Own intake, triage, and closure of field issues, escalating to design engineering when product changes are needed.
• Build and maintain systems to track and analyze field equipment performance and prioritize reliability improvements.
• Plan and revise work instructions; document change-control procedures and improve engineering policies.

Skills

Team leadership

Root cause analysis

Budget management

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Mechanical Engineering

Tools

Jira

Cloud collaboration tools

Job description

ICON is seeking a Manager of Sustaining Engineering to lead a small team and own field issue resolution, reliability improvements, and work instruction development in Austin, TX. You will manage budgets and coordinate with program management, manufacturing, and design engineering to ensure field readiness and continuous product support after release.

The role requires hands-on leadership, cross-functional collaboration, and a track record of delivering robust sustaining processes in a fast-paced