Sustainable Retail Sales Associate | Elevate the Experience

Reformation; Palo Alto (CA); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Paid time off

Retirement planning

Fertility care support

Fertility reimbursement

Clothing discount

Volunteer time off

Ref Values week

Job summary

Reformation is seeking a full-time Associate to join our mission-driven retail team. Reporting to the Store Manager, you will drive sales, engage clients, and create an in-store experience that reflects our brand, sustainability storytelling, and customer-first culture.

You’ll work 30–40 hours weekly, including days, nights, weekends, and holidays as needed, with compensation starting at $16–$25 per hour plus a comprehensive benefits package and employee programs.

Qualifications

• Experience working with a sales or retail organization
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach with self-motivation for work and career

Responsibilities

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience that surprises and delights customers
• Deliver a culture of excellent client experience with a customer-first mindset
• Act as a brand ambassador, embodying brand values and sharing sustainability stories
• Maintain high customer experience feedback and NPS scores
• Support inventory accuracy and store controls
• Contribute to Loss Prevention
• Uphold time and attendance policy
• Ensure the selling floor reflects brand standards
• Share knowledge about products with enthusiasm
• Provide product feedback to improve merchandising
• Ensure the store environment is inspiring and accessible
• Reflect core values and maintain a professional, productive work environment

Skills

Sales experience

Interpersonal skills

Fast-paced environment

Customer engagement

Job description

Reformation is seeking a full-time Associate to join our mission-driven retail team. Reporting to the Store Manager, you will drive sales, engage clients, and create an in-store experience that reflects our brand, sustainability storytelling, and customer-first culture.

You’ll work 30–40 hours weekly, including days, nights, weekends, and holidays as needed, with compensation starting at $16–$25 per hour plus a comprehensive benefits package and employee programs.