Sustainability & Reclaim Coordinator

Schaeferwaste; Charlotte, Northern (NC, KY); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Schaefer Plastics North America, LLC in Charlotte, NC is seeking a Sustainability Coordinator to blend logistics coordination, data tracking, and customer communication for reclaim and warranty processes.

You will support Customer Service, Sales, Freight, and Shipping & Receiving while partnering with the Director of Sustainability to advance environmental goals and build Excel dashboards that drive accurate, timely outcomes.

Qualifications

• 1–3 years of experience in customer service or logistics coordination.
• Strong organizational and tracking skills using Excel, including pivot tables, formulas, filters, charts, and data validation.
• Clear, professional communication skills, both written and verbal.
• High attention to detail when managing data and reconciling documentation.
• Experience with CRMs, tracking apps, or databases is a plus.
• Ability to collaborate across departments and manage multiple tasks.

Responsibilities

• Serve as a direct point of contact for customers submitting reclaim and warranty requests, ensuring timely, accurate, and professional communication.
• Summarize and report reclaim and warranty activity to the Customer Service and Sales teams monthly.
• Assist with administrative tasks that support a seamless customer experience, utilizing advanced proficiency in Excel for tracking, reconciliation, and report creation.
• Build and maintain Excel-based dashboards and reports using formulas, pivot tables, filters, and data validation tools.
• Manage the entire lifecycle of reclaim and warranty requests, from intake through resolution.
• Evaluate warranty submissions using internal tracking tools.
• Reconcile recycled materials with tally sheets.
• Analyze data in Excel to identify discrepancies, prepare summaries, and support accurate customer proposals.
• Issue proposals to customers and vendors and coordinate proper payments to customers and recyclers.
• Maintain accurate records of all transactions, communications, and documentation.
• Schedule and manage pick-ups and deliveries for large-scale reclaim projects.
• Coordinate logistics with recycling partners and internal teams to ensure timely shipments and proper handling.
• Track and confirm Proof of Delivery (POD) for every shipment and maintain logs accordingly.
• Leverage logistics knowledge to anticipate freight needs, support scheduling, and resolve shipment delays.
• Use Excel to track shipment statuses, create visibility reports, and support freight communications.
• Work closely with Freight, Sales, Customer Service, and Shipping & Receiving to streamline reclaim workflows.
• Maintain proactive, ongoing communication with recyclers, customers, and internal stakeholders.
• Partner closely with the Director of Sustainability to align reclaim practices with the company’s environmental goals.

Tools

Excel

CRM systems

Tracking apps

Databases

Job description

Schaefer Plastics North America, LLC in Charlotte, NC is seeking a Sustainability Coordinator to blend logistics coordination, data tracking, and customer communication for reclaim and warranty processes.

You will support Customer Service, Sales, Freight, and Shipping & Receiving while partnering with the Director of Sustainability to advance environmental goals and build Excel dashboards that drive accurate, timely outcomes.