Sushi - Shift Supervisor

Bristol Farms; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the food market is seeking a Sushi Shift Supervisor to join their dynamic team. This management-in-training position requires a passionate food lover with strong leadership and customer service skills. The ideal candidate will thrive in a fast-paced environment, fostering a welcoming atmosphere while ensuring high-quality standards in the Sushi department. You will inspire your team, engage with customers, and create memorable experiences that exceed expectations. If you are ready to take on a rewarding role where your contributions matter, this opportunity is perfect for you.

Qualifications

• Must have strong leadership skills and a positive attitude.
• Ability to provide extraordinary customer service and teamwork.

Responsibilities

• Lead by example and ensure adherence to company policies.
• Train and develop Sushi Department employees in customer service.

Skills

Customer Service

Leadership

Teamwork

Communication

Problem Solving

Time Management

Education

High School Diploma or GED

Job description

018 La Cumbre - Bristol Farms, Santa Barbara, California, United States of America

Job Description

Posted Monday, December 30, 2024 at 11:00 AM | Expires Tuesday, January 14, 2025 at 10:59 AM

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Sushi Shift Supervisor

Department: Sushi

Reports To: Sushi Assistant Manager

FLSA Status: Non-exempt

Summary

This is a management-in-training position. The Sushi Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality and character traits needed to accomplish this are: patience, even tempered, humility, observant, perceptive, supportive, decisive, flexible, analytical, and consistent, an encourager and teacher. Must be self-motivated; having strong leadership skills; good listening skills, strong communication skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. They must know how to keep morale high among the Sushi department staff; serve the customers to develop and retain repeat business; keep the Sushi department clean and up to par with Bristol Farms Lazy Acres standards and lastly create an environment that’s welcoming, warm and friendly.

Essential Duties and Responsibilities

• Leads by example; models correct behavior and adherence to company policies and procedures
• Responsible for using the tools provided by management to ensure the success of the department
• Required to perform all essential duties of a Sushi Clerk
• Fills customer’s orders as requested
• Make sushi following Bristol Farms Lazy Acres instructions & recipes as provided
• Operates a cash register following established policies and procedures
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms Lazy Acres cash register procedures
• Responsible for accurate balancing of cash register
• Assists with duties and examines work for compliance of policies and procedures
• Must be knowledgeable of merchandise sold in the Sushi Department and educate customers and staff on preparation and use of merchandise
• Assists with ordering, receiving, and merchandising
• Prices merchandise according to handheld scanner and verifies price against purchase order
• Reports/documents price discrepancies and “not on file” items
• Responsible for implementing and maintaining all marketing programs
• Assists in training & developing all Sushi Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an on-going basis
• Assists in conducting inventory, preparing for inventory, and inventory results
• Assists in the maintenance of inventory control especially for theft, shrink, & waste management
• Assists with the price integrity and proper weights and measures as mandated by California State Laws
• Maintains a clean and sanitary work area at all times
• Knows all cleaning chemicals authorized in the Sushi Department and understands proper usage
• Assists with all Sushi Department employees on proper use of cleaning chemicals
• Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all Sushi & products used in department. Utilizes leftover supplies & products before opening new product
• Maintains quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres stringent standards
• Follows & enforces safety work standards and reports any safety hazards to the Manager of Service and/or Store Director
• Assists with monthly safety meetings and/or distributes monthly Safety News to staff within accordance to Cal Osha SB 198
• Documents all meetings/memos/postings and obtains employees signatures as required
• Assists with conducting accident investigations and completing all paperwork within accordance to Cal Osha SB 198
• Responsible for enforcing Bristol Farms Lazy Acres established Customer Service policies and guidelines
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business & continued Sushi education
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations
• Availability requirements include; but are not limited to; days, evenings, weekends, holidays, and occasional overnight
• At all times, meets and exceeds Bristol Farms Lazy Acres standards in service, appearance, quality, cleanliness, and leadership

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Bristol Farms Lazy Acres policies and applicable laws. Responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

Sushi Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Sushi Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one situations. Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments, and implement those that work.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, percentages, and volume.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is required to stand for long period of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required