Survivor Outreach Services (SOS) Coordinator

Golden Key Group, LLC; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Survivor Outreach Services Coordinator to provide critical support to families of fallen service members. This role involves engaging with survivors, coordinating benefits, and planning outreach events to ensure they receive the necessary assistance during their time of grief. The ideal candidate will possess strong communication and organizational skills, along with a deep sense of empathy and understanding of military processes. Join a passionate team committed to making a tangible difference in the lives of those who have sacrificed for our country, and help create sustainable results through compassionate outreach and support.

Qualifications

• 3-5 years of experience in a related field, preferably military or social services.
• Strong communication, organizational, and empathy skills are essential.

Responsibilities

• Provide ongoing assistance to surviving families and coordinate with state CAOs.
• Plan and execute outreach events, maintaining partnerships with relevant organizations.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Skills

Social Sensitivity

Education

Experience in Military or Social Services

Certifications in Grief Counseling or Social Work

Tools

Microsoft Word

Microsoft Excel

Job description

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support
  • Contact, meet, and follow up with surviving families to provide ongoing assistance.
  • Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
  • Offer guidance on benefits, programs, and resources available to surviving families.
  • Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
  • Plan and execute survivor outreach events at state and national levels.
  • Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
  • Assess survivor needs, provide information, and make referrals to appropriate services.
  • Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
  • Maintain a current, comprehensive directory of resources and services.
  • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
  • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
  • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.
• Other duties as assigned.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

• Minimum 3 – 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Must have a valid Driver’s License.
• Must be able to travel within 50 miles of the worksite routinely and long distances when required.
• Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Desired Qualifications

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.