Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier-Health Services, LLC; North Little Rock (AR); On-site; USD 45,000 - 75,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten SOS-Koordinator, der überlebenden Familien von gefallenen Soldaten Unterstützung bietet. In dieser Rolle sind Sie für die Bereitstellung von Informationen, die Koordination von Dienstleistungen und die Durchführung von Veranstaltungen verantwortlich. Sie arbeiten eng mit dem Casualty Assistance Officer zusammen, um sicherzustellen, dass die Familien während ihrer Trauerzeit die notwendige Unterstützung erhalten. Wenn Sie über starke Kommunikationsfähigkeiten und Empathie verfügen und einen positiven Einfluss auf das Leben von Menschen haben möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k) mit Unternehmensbeitrag

Bezahlt Urlaub

Berufliche Entwicklungsmöglichkeiten

Qualifications

• Mindestens 3-5 Jahre Erfahrung in einem verwandten Bereich.
• Fähigkeit, mit Familien aus verschiedenen Hintergründen zu kommunizieren.

Responsibilities

• Bereitstellung von Informationen und Unterstützung für überlebende Familien.
• Koordination von Veranstaltungen und Partnerschaften zur Unterstützung von Überlebenden.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Empathiefähigkeit

Datenbankmanagement

Kenntnis der Vorschriften der Armee

Interpersonelle Fähigkeiten

Education

Erfahrung in der sozialen Arbeit

Zertifikate in Trauerberatung

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support
  • Contact, meet, and follow up with surviving families to provide ongoing assistance.
  • Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
  • Offer guidance on benefits, programs, and resources available to surviving families.
  • Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
  • Plan and execute survivor outreach events at state and national levels.
  • Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
  • Assess survivor needs, provide information, and make referrals to appropriate services.
  • Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
  • Maintain a current, comprehensive directory of resources and services.
  • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
  • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
  • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

• Minimum 3 - 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Must have a valid Driver's License.
• Must be able to travel within 50 miles of the worksite routinely and long distances when required.
• Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.