Survey Manager, Survey Research Science and Operations (Remote)

ICF; United States; Remote; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking a Survey Manager to lead concurrent survey projects for federal, state, and commercial clients. The role emphasizes strong project management, client service, and proposal development, with a REMOTE capacity.

You will coordinate timelines, budgets, and collaborators while delivering high-quality surveys across health, transportation, energy, and more. A bachelor’s degree and 3+ years in survey research are required.

Qualifications

• Bachelor’s degree required.
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.
• 2+ years of experience contributing to proposals in response to government solicitations (RFPs, RFQs, RFIs) or competitive grant applications.
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills.

Responsibilities

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships.Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.

Skills

Project management

Client relationships

Written communication

MS Office

Proposals

Qualitative research

Statistics software

Spanish language

Education

Bachelor's degree

Master's degree preferred

Tools

R

Python

SPSS

SAS

Job description

Are you a survey research professional hoping to further build your project management experience? Then come join ICF's Survey Research Science and Operations practice. We are home to a talented community of survey researchers building robust solutions for government, university, and commercial clients.

ICF survey products aim to demonstrate quality, credibility, reliability, innovation, responsiveness, and transparency. For more information: https://www.icf.com/work/research-evaluation/survey

The Survey Research Science and Operations practice is seeking a Survey Manager. If successful, you will support a variety of projects across a wide array of topics and clients at the federal, state, and commercial level, including public health, aviation, transportation, energy (various utilities), and more. This role is well suited to a project manager who is highly organized, takes ownership of work, and is comfortable keeping multiple teams, tasks, deadlines, and dependencies moving at the same time.

You will be expected to provide support in the following three areas:

1.Project Management-

You will manage the day-to-day activities of concurrent survey-related projects.

2.Business Development

You will support the team’s proposal and grant development activities; this includes written sections of proposals as well as internal and external networking and relationship management.

3.Technical Expertise

You will provide technical assistance to internal and external clients in association with the projects you manage as well as complete technical reports and other deliverables as required.

This is a great position for a _ mid-level professional _ who will join our team in a REMOTE capacity.

What you’ll do:

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities.
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships.Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.
• Update leadership on progress as directed and on regular reporting cycles.
• Actively participate in business development activities— managing the proposal process, and writing proposal sections.undefined

What you must have:

• Bachelor’s degree required
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.2+ years of experience contributing to proposals in response to government solicitations (RFPs, RFQs, RFIs) or competitive grant applications
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills.

Professional Skills

• Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills.
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation.
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support.
• Demonstrated ability to write clear, compelling narrative that turns technical approaches into client-focused win themes and value propositions

Additional professional skills and experience preferred:

• 1+ year experience conducting and analyzing qualitative research.
• Master’s degree preferred.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment.
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS).
• Proficiency in Spanish or another foreign language is a plus.

Working at ICF

ICF is a global advisory and technology services provider, but we are not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [e-mail] we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplacediscriminationrights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [e-mail]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

$74,090.00 - $125,954.00

Nationwide Remote Office (US99)