Survey Manager, Survey Research Science and Operations (Remote)

ICF International; Reston (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

ICF International in Reston, VA, is seeking a Survey Manager to support a range of federal, state, and commercial projects on a REMOTE basis. The role emphasizes managing concurrent survey projects, client relations, and timely, high-quality deliverables across quantitative and qualitative data collection efforts.

You will contribute to project plans, budgets, and performance tracking while supporting business development and proposal sections.

Qualifications

• Bachelor's degree required.
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.
• 2+ years of experience contributing to proposals in response to government solicitations (RFPs, RFQs, RFIs) or competitive grant applications
• 2+ years of experience with MS Office products-Word, Excel, PowerPoint, or professional skills.

Responsibilities

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities.
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing-proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships. Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.
• Update leadership on progress as directed and on regular reporting cycles.
• Actively participate in business development activities- managing the proposal process, and writing proposal sections.

Skills

Client service

Organizational skills

Ownership

Proposal writing

Cross-functional

Budget management

Quantitative analysis

Statistical software

Spanish language

Client management

Education

Bachelor's degree

Master's degree

Tools

MS Office

R

Python

SPSS

SAS

Job description

Are you a survey research professional hoping to further build your project management experience? Then come join ICF's Survey Research Science and Operations practice. We are home to a talented community of survey researchers building robust solutions for government, university, and commercial clients.

ICF survey products aim to demonstrate quality, credibility, reliability, innovation, responsiveness, and transparency.

For more information: https://www.icf.com/work/research-evaluation/survey

The Survey Research Science and Operations practice is seeking a Survey Manager. If successful, you will support a variety of projects across a wide array of topics and clients at the federal, state, and commercial level, including public health, aviation, transportation, energy (various utilities), and more. This role is well suited to a project manager who is highly organized, takes ownership of work, and is comfortable keeping multiple teams, tasks, deadlines, and dependencies moving at the same time.

You will be expected to provide support in the following three areas:

1. Project Management - You will manage the day-to-day activities of concurrent survey-related projects.
2. Business Development - You will support the team's proposal and grant development activities; this includes written sections of proposals as well as internal and external networking and relationship management.
3. Technical Expertise - You will provide technical assistance to internal and external clients in association with the projects you manage as well as complete technical reports and other deliverables as required.

This is a great position for a mid-level professional who will join our team in a REMOTE capacity.

What you'll do:

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities.
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing-proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships. Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.
• Update leadership on progress as directed and on regular reporting cycles.
• Actively participate in business development activities- managing the proposal process, and writing proposal sections.undefined

What you must have:

• Bachelor's degree required
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.
• 2+ years of experience contributing to proposals in response to government solicitations (RFPs, RFQs, RFIs) or competitive grant applications
• 2+ years of experience with MS Office products-Word, Excel, PowerPoint, or professional skills.

Professional Skills

• Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills.
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation.
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support.
• Demonstrated ability to write clear, compelling narrative that turns technical approaches into client-focused win themes and value propositions

Additional professional skills and experience preferred:

• 1+ year experience conducting and analyzing qualitative research.
• Master's degree preferred.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment.
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS).
• Proficiency in Spanish or another foreign language is a plus.

Working at ICF

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