Survey Interviewer

ICF; Raleigh (NC); Remote; USD 23,000 - 40,000; Part time

Job summary

ICF is hiring flexible part-time REMOTE Survey Research interviewers to support health-focused surveys for federal and global health agencies. The role involves calling respondents, delivering scripted questions, and recording responses in a CATI system, with emphasis on neutral, unbiased interviewing.

The position is fully remote and part-time, averaging 20–29 hours per week. Scheduling is provided by the recruiter, with opportunities for training and skill development while working from home.

Qualifications

• Active listening and communication skills, both written and oral.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone and accurately record responses using CATI system.
• Positively engage with members of the public and remain neutral during interviews.
• Be flexible in schedule and participate in training and progression opportunities.

Skills

Active listening

Communication skills

Reading from script

English proficiency

Data entry speed

Education

High school diploma/GED

Tools

CATI system

Job description

Job Description

ICF is hiring flexible part- time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so this might be the next role you are looking for

This role is fully remote and part time, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options

Watch the video below for a preview of this role

Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses
• During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses
• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience
• Must be able to sit for long periods of time

Required Qualifications

• High school diploma/GED
• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama
• Must pass criminal background check

Preferred Skills/Experience

• 6 months previous call center, customer service or collections experience strongly preferred
• Previous experience collecting and recording data from the public

Professional Skills

• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Ability to be flexible in a work schedule and to work limited overtime as necessary required
• Clear telephone speaking voice and ability to read accurately from a script
• Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute
• Fluent in reading, writing, and speaking in English
• Must meet standard performance metrics

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy

We will consider for employment qualified applicants with arrest and conviction records

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position

The pay range for this position based on full-time employment is:

• $23,495.00 - $39,942.00

N Carolina Remote Office (NC99)