Bilingual Survey Interviewer (English/Spanish)

ICF Olson; United States; Remote; USD 26,000 - 44,000; Part time

Job summary

ICF is hiring flexible On-Call Survey Research Interviewers to work remotely in the United States. You’ll conduct scripted telephone interviews for health-focused surveys, enter responses into CATI systems, and maintain neutral, professional interaction with the public.

The role is about 25 hours per week with varying schedules. Training will be provided by a Team Lead, and you will be part of a collaborative, outcomes‑driven team supporting federal and global health clients.

Qualifications

• High school diploma or GED required.
• Fluent in reading and writing in English and Spanish.
• Must pass a criminal background check.
• Must be 18 years of age or older.
• Must live in allowed states within the US.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone.
• Accurately record responses in a CATI system.
• Engage with the public professionally and neutrally.
• Complete data entry with careful attention to accuracy.
• Participate in training and work with a Team Lead.

Skills

Active listening

English fluency

Spanish fluency

Data entry

Telephone communication

Education

High school diploma/GED

Tools

CATI system

Keyboard skills

Typing 30 wpm

Job description

Job Description

ICF is hiring flexible On-Call Bilingual REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for.

This role is fully remote and On-Call, approximately 25 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

Watch the video below for a preview of this role: Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses. During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses. Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience.

Required Qualifications

• High school diploma/GED.
• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, and Alabama.
• Fluent in reading and writing in English and Spanish.
• Must pass a criminal background check.
• Must be 18 years of age or older.

Preferred Skills/Experience

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.

Professional Skills

• Active listening and communication skills, both written and oral.
• Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry.
• Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Pay Range

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $25,968.00 - $44,146.00 Nationwide Remote Office (US99)

About ICF

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please email [e-mail] and we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.