Survey Interviewer

ICF Olson; North Carolina; Hybride; USD 23 000 - 40 000; Temps partiel

Résumé du poste

ICF is hiring flexible part-time remote Survey Research interviewers to support vital health-focused surveys for federal and global health agencies. You’ll deliver scripted questions by telephone and record responses using CATI systems, while staying neutral and unbiased throughout each interview.

This role offers a remote, part-time schedule of about 20-29 hours per week, with varied hours and scheduled options provided by the recruiter.

Qualifications

• High school diploma or GED is required.
• Must reside in one of the approved US states listed for this role.
• Must pass criminal background check.

Responsabilités

• Deliver scripted multiple-choice questions over the telephone and record responses.
• Enter responses into CATI system accurately during each survey interview.
• Approach respondents with neutrality and unbiased reporting.
• Sit for long periods and maintain focus throughout interviews.

Connaissances

Active listening

Clear speaking

Typing 30 wpm

English fluency

Formation

High school diploma/GED

Outils

CATI system

Data entry

Description du poste

Job Description ICF is hiring flexible part- time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. If so, this might be the next role you are looking for.

This role is fully remote and part time, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

Job Description

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses. During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses. Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience. Must be able to sit for long periods of time.

Required Qualifications

• High school diploma/GED
• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas & Alabama.
• Must pass criminal background check.

Preferred Skills/Experience

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.

Professional Skills

• Active listening and communication skills, both written and oral.
• Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry.
• Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Need help? We're here: [e-mail]

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is: $23,495.00 - $39,942.00 N Carolina Remote Office (NC99)

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.