Surveillance Supervisor

Desert Diamond Casinos & Entertainment; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Glendale, AZ is seeking a Surveillance Supervisor to lead the surveillance team across shifts, protect assets, and ensure compliance with policies. You will monitor activities in table games, slots, cage and soft count, and coordinate with security and operations.

You will train front-line staff, review logs, prepare reports, and assist in investigations. Applicants should have an Associates Degree with several years in casino surveillance, supervisory

Qualifications

• Associates Degree plus four years in casino surveillance.
• Two of the four years must be in a supervisory capacity.
• Ability to pass pre-employment drug screen and obtain gaming license.

Responsibilities

• Supervise surveillance staff on assigned shift and ensure coverage.
• Identify and detect cheating, theft and advantage play techniques.
• Maintain logs, prepare productivity and investigation reports.
• Train and mentor front-line Surveillance Officers.
• Ensure compliance with all policy procedures and internal controls.
• Coordinate with TOGE and law enforcement as needed.

Skills

Supervisory experience

Observation skills

Communication skills

Training & mentoring

Education

Associates Degree + 4 years casino surveillance

Job description

Job Description

Under direct supervision of the Surveillance Operations Manager, supervises and oversees the surveillance staff on assigned shift. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments and games, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques. Must have experience in training and mentoring of front-line staff.

Position Summary

Surveillance Supervisor 14009

DDC - Glendale, AZ

Under direct supervision of the Surveillance Operations Manager, supervises and oversees the surveillance staff on assigned shift. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments and games, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques. Must have experience in training and mentoring of front-line staff.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Ensures all surveillance equipment is functioning properly throughout respective shift.
• Ensures that all video logs and reports are completed by Surveillance Officers
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Acquires a thorough knowledge of the Ordinance for the Regulation of Gaming Activities within the Tohono O’odham Nation and the Regulations of the Tohono O’odham Gaming Office.
• Applies fair and consistent supervision.
• Plans and administers work schedules and assignments for direct reports.
• Assists in hiring, termination, and disciplinary actions.
• Assist with the planning and budget preparation for the department.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency.
• Monitors the performance of direct reports, ensuring adherence to all Tohono O’odham Gaming Enterprise (TOGE) and departmental policies and procedures.
• Functions in the capacity of a Surveillance Officer as a working supervisor.
• Prepares productivity reports, observations reports, trouble reports, and investigation summaries.
• Responsible for training new Surveillance Officers.
• Monitors and records all guests’ activity at table games and slot machines.
• Monitors and records all other areas by video camera.
• Monitors all alarm equipment in the Video Surveillance room.
• Monitors cash handling.
• Responsible for conducting all required duties related to the DVR Digital System.
• Completes performance evaluations of Surveillance Officers.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements

Minimum Qualifications

Education and Experience

Knowledge, Abilities, Skills, And Certifications

Associates Degree plus (four) 4 years of casino surveillance. (Two) 2 of the (four) 4 years must be in a supervisory capacity; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement; or must have successfully worked as a TOGE Surveillance Lead Officer or Surveillance Officer for (three) 3 years. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house gaming devices.
• Knowledge of fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate, read, and write clearly in basic English.
• Ability to communicate effectively, both orally and in writing.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Ability to work in a stressful fast-paced environment.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.