Surveillance Lead Officer

Desert Diamond Casinos & Entertainment; Glendale (AZ); Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

Desert Diamond Casinos & Entertainment seeks a Surveillance Lead Officer to supervise the surveillance staff on assigned shifts and protect casino assets. You will oversee knowledge of table games, slots, cage and soft count, and identify cheating or advantage play techniques.

The role emphasizes observation, communication, and the ability to report incidents. You will train new Officers and maintain video surveillance operations across the property in Glendale, AZ.

Qualifikationen

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in English, written and verbal.
• Ability to solve practical problems with varied variables.
• Ability to interpret written, oral or diagram instructions.
• Ability to analyze information and write reports.
• Proficiency in Word, Excel, Access and PowerPoint.

Aufgaben

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules for direct reports.
• Assists with planning and budget preparation for the department.
• Monitors performance of direct reports and adherence to policies.
• Functions as Surveillance Officer as a working Lead Officer.
• Ensures compliance with regulations, policies and procedures.
• Ensures Surveillance equipment functions properly during shifts.
• Ensures video logs and reports are completed by Officers.
• Prepares incident, productivity, observations and investigation reports.
• Reports gaming irregularities to TOGE Gaming Office.
• Assists in internal or external investigations by TOGE or Law Enforcement.
• Trains new Surveillance Officers.
• Monitors guest activity at video and slot machines and other areas by video.
• Monitors alarm equipment in the Surveillance room.
• Monitors cash handling.
• Handles DVR System duties.
• Completes performance evaluations of Officers.
• Maintains professional work environment.
• Contributes to team effort and related results.
• Performs other duties as required.

Kenntnisse

Investigation procedures

Policies & procedures

Casino games knowledge

Cheating detection

Supervisory techniques

Surveillance equipment

English communication

Problem solving

Instruction interpretation

Report writing

MS Office

Stress management

Jobbeschreibung

Job Description

Position Summary

Under direct supervision of the Surveillance Supervisor, assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

Surveillance Lead Officer 14010 DDC - Glendale, AZ

Job Description

Position Summary

Under direct supervision of the Surveillance Supervisor, assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

Essential Duties & Responsibilities

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules and assignments for direct reports.
• Assist with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Functions in the capacity of a Surveillance Officer as a working Lead Officer.
• Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
• Ensures all Surveillance equipment is functioning properly throughout respective shift.
• Ensures that all video logs and reports are completed by Surveillance Officers.
• Prepares incident reports, productivity reports, observations reports, trouble reports, and investigation summaries.
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency.
• Responsible for training new Surveillance Officers.
• Monitors and records all guest activity at video and slot machines.
• Monitors and records all other areas by video camera.
• Monitors all alarm equipment in the Video Surveillance room.
• Monitors cash handling.
• Responsible for conducting all required duties related to the DVR Digital System.
• Completes performance evaluations of Surveillance Officers.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements

Minimum Qualifications

Education and Experience

Knowledge, Abilities, Skills, And Certifications

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in the English language, both verbally and in writing with team members and guests.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to work in a stressful fast-paced environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.