Surveillance Operations Manager

Desert Diamond Casinos & Entertainment; Arizona; Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Desert Diamond Casinos & Entertainment in Waddell, AZ is hiring a Surveillance Operations Manager to oversee TOGE's Surveillance department, ensuring compliance, coverage, and integrity of video evidence across shifts.

You will manage investigations, train staff, review logs and reports, and coordinate with law enforcement as needed while maintaining a secure, professional gaming environment.

Formación

• Experience in surveillance operations and supervision.
• Ability to conduct investigations and analyze incidents.
• Proficient in recording, reporting and documentation.

Responsabilidades

• Oversee surveillance operations and coverage across shifts.
• Ensure compliance with policies and internal controls.
• Review logs, incident reports, and investigations for accuracy.

Conocimientos

Leadership

Supervision

Investigation techniques

Reporting & documentation

Surveillance systems

Training & coaching

Communication

Descripción del empleo

Surveillance Operations Manager 14012 DDC - Waddell, AZ (White Tanks at San Lucy)

Job Description

Position Summary

Under direct supervision of the Assistant Surveillance Director, oversees operations and administration of the Surveillance department for the Tohono O'odham Gaming Enterprise (TOGE). This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Ensures adequate coverage for all shifts.
• Ensures all surveillance equipment is functioning properly throughout their respective shift.
• Ensures that all video logs and reports are completed.
• Ensures all gaming irregularities are reported to the Tohono O'odham Gaming Office.
• Reviews daily shift reports, incident reports, daily log entries and investigation summaries for accuracy and completeness.
• Responsible for conducting various investigations and crime analysis.
• Responsible for overseeing the integrity and chain of evidence of all video relating to any criminal/illegal or potentially criminal/illegal investigations and/or activity.
• Provides training in all aspects of the Surveillance Department, to include, but not limited to, internal and external cheating and theft techniques, advantage play techniques, game protection techniques, surveillance techniques and rules, regulations, policies and procedures of all casino games and departments.
• May testify in a court of law on behalf of the Tohono O'odham Gaming Enterprise, as it relates to observed and recorded criminal/illegal activity.
• Approves all shift schedules and ensures attendance records of all team members are tracked and accurate.
• Implements and trains personnel on procedures, forms and logs in the Surveillance department.
• Updates, maintains and tracks all information for Surveillance on all databases.
• Oversees the digital system and utilization of information to make management decisions.
• Oversees the daily activities of personnel.
• Prepares documentation of findings and submits with recommendations to the Surveillance Director.
• Develops and maintains filing systems related to pending and completed investigations.
• Conducts performance evaluations on personnel.
• Maintains good communication with team members and maintains a positive and professional work environment.
• Assists in any internal or external investigations conducted by the Tohono O'odham Gaming Office or authorized Law Enforcement Agency.
• Operates and monitors surveillance equipment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements

Minimum Qualifications

Education and Experience

Relevant and direct experience may be considered in lieu of degree requirement; or must have successfully worked (two) 2 years in casino surveillance, plus (two) 2 years in a supervisory capacity in TOGE surveillance department. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Knowledge and training in investigative procedures and techniques.
• Knowledge and training in interviewing and interrogation techniques.
• Knowledge and training in internal and external cheating and theft techniques, casino game protection techniques, card counting and advantage play techniques and casino surveillance techniques.
• Knowledge and ability of leadership, management, training, mentoring and coaching techniques.
• Knowledge of surveillance systems, cameras and digital recording equipment.
• Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.
• Knowledge of applicable federal, county, and local laws, regulations, and requirements.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of Policies and Procedures.
• Knowledge of fraud detection.
• Ability to operate surveillance equipment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Ability to operate a two-way radio.
• Ability to work in a stressful fast-paced environment.
• Ability to communicate, read, and write clearly in English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to exercise independent judgment.
• Ability to continually seek improvement in results.
• Ability to work extended hours and various work schedules.
• Ability to perform in a professional appearance and manner.
• Ability to maintain a clean driving record.
• Ability to use good judgment and foresight.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands

While performing the duties of this job, the team member regularly is required to walk and stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to sit. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required. The Surveillance Department has a "No Transfer Policy" which prohibits surveillance team members from transferring to any Tohono O'odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.