Surveillance Sup

Rosie’s Gaming and Colonial Downs; Virginia (MN); On-site; USD 43,000 - 45,000; Full time

Job summary

Colonial Downs Group is seeking a Surveillance Supervisor to lead the daily operations of the Surveillance department at Rosie’s Gaming Emporium – New Kent, ensuring a secure environment in line with company policies. This role may require long hours, including nights, weekends, and holidays.

The incumbent will supervise staff, monitor CCTV systems, and coordinate with law enforcement when needed. A Virginia Racing Commission License and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Supervises and directs surveillance staff during assigned shifts.
• Provides guidance, support, and feedback to ensure performance and compliance with protocols.
• Delegates duties to surveillance personnel based on needs to ensure coverage.
• Operates and monitors CCTV, DVRs, and monitors to observe, report, and record incidents.
• Maintains surveillance equipment and software, ensuring situational awareness.
• Coordinates response to incidents and emergencies with security personnel and management.
• Investigates and documents incidents involving cheating, theft, or security breaches.
• Coordinates with outside law enforcement and may appear in court as needed.
• Implements emergency procedures and adheres to gaming policies and regulations.
• Maintains knowledge of gaming laws and company policies to ensure safety.
• Notifies leadership and regulatory agencies of illegal activities.
• Performs other related duties as assigned.

Skills

Leadership

Communication

Attention to detail

Video surveillance software

Multitasking

Education

High school diploma or equivalent

Virginia Racing Commission License

Driver’s license

Tools

Video surveillance software

Database management

Networking basics

Job description

Title: Surveillance Sup

Requisition ID#: 5003

Location:

New Kent, VA, US, 23124

Property: Rosie’s Gaming Emporium – New Kent

Pay Range: $21.00/hr

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

The Surveillance Supervisor leads the daily operations of the Surveillance department and promotes a secure environment in accordance with company policies. The incumbent may be required to work long hours, including nights, weekends, and holidays.

Compensation: $21.00 per hour

Essential Duties And Responsibilities

• Supervises and directs the activities of surveillance staff during assigned shifts.
• Provides guidance, support, and feedback to ensure satisfactory performance and adherence to established surveillance protocols.
• Delegates duties and responsibilities to surveillance personnel based on operational needs to ensure adequate coverage of all areas.
• Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
• Oversees the daily operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
• Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies.
• Coordinates the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and follow established protocols ensuring a safe and secure atmosphere/environment for guests and Team Members.
• Monitors all company assets as well as property Team Members and guests for procedural violations.
• Investigates, documents, and reviews all reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
• Coordinates surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings.
• Implements and monitors emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
• Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Notifies department leaders, and where appropriate applicable gaming regulatory agencies, upon detection of illegal activities.
• Performs other related duties as assigned
  
  

Required Skills And Abilities

• Effective leadership skills in surveillance operational effectiveness.
• Excellent verbal and written communication skills.
• Excellent attention to detail and observational skills in analyzing video footage.
• Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts.
• Ability to multitask and respond to telephone and radio traffic.
  
  

Education And Experience

• High school diploma or equivalent required.
• Vocational or technical certifications in related field.
• Three years of experience in supervisory or leadership roles in surveillance or related field.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License.
  
  

Physical Requirements & Working Conditions

• The Team Member will be required to sit and remain stationary for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.
  
  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you are passionate and thrive in a fast-paced environment, we want to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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