Surveillance Ops Lead: Drive Investigations & Excellence

APEX Investigation; Sacramento (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

FSA

Simple IRA Plan

Job summary

APEX Investigation is seeking a Surveillance Operations Manager to oversee day-to-day surveillance investigations across California and nationwide. You will report to the Director of Surveillance and COO, with primary responsibilities including staffing, scheduling, and ensuring investigation readiness.

The role requires strong leadership, coordination with clients and vendors, and travel up to 20% in California.

Qualifications

• 5+ years in insurance investigations or surveillance operations
• Leadership or management experience
• Strong organizational, communication, and problem‑solving skills
• Experience coordinating multiple investigations simultaneously
• Ability to travel and work from the Sacramento office Tuesday–Saturday

Responsibilities

• Assist in managing daily Surveillance Department operations
• Serve as Acting Director when necessary
• Manage out‑of‑state investigators, vendors, and investigations
• Ensure cases are investigation-ready before assignment
• Run DMV driver and license/plate searches; verify details and enter results accurately
• Coordinate investigator schedules, coverage, PTO, and operational support
• Resolve investigator access, login, software, and case issues
• Partner with Sales and Client Services on priority cases and client communications
• Problem‑solve operational issues including cancellations, scheduling conflicts, weather, travel, and staffing
• Monitor quality, timeliness, reports, video uploads, and compliance
• Develop and improve departmental procedures, workflows, and AI‑enabled processes
• Coach and mentor investigators and case managers
• Support hiring, onboarding, and training
• Promote accountability, quality, and operational excellence
• Recommend process improvements and technology enhancements

Skills

Leadership

Communication

Organizational skills

Problem-solving

Travel readiness

Job description

APEX Investigation is seeking a Surveillance Operations Manager to oversee day-to-day surveillance investigations across California and nationwide. You will report to the Director of Surveillance and COO, with primary responsibilities including staffing, scheduling, and ensuring investigation readiness.

The role requires strong leadership, coordination with clients and vendors, and travel up to 20% in California.