Surveillance Operator - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health benefits

Free life insurance

Disability coverage

Retirement savings options

Paid Time Off

Tuition Reimbursement

On-site Wellness center

Career growth programs

Rewards & Recognition

Annual merit-based pay increases

Bonuses

Free parking

Free meals

Discounts on hotel, F&B, entertainment

Job summary

Live! Casino & Hotel Philadelphia is seeking a Surveillance Operator to monitor guest and team activities across the casino floor, cages, and count rooms via closed-circuit TV (CCTV). You will document incidents with accuracy and assist in CCTV training to ensure a secure gaming environment.

This role requires a high school diploma or GED and 1–3 years of security or surveillance experience. Flexibility with shifts is needed, and Maryland licensing may be required.

Qualifications

• High School Diploma or GED.
• 1–3 years’ experience in security and/or surveillance.
• Willingness and ability to be flexible with work schedule; may require extended hours and work week from time to time.
• Must be able to obtain and maintain the license mandated by the Maryland Lottery and Gaming Control Agency.

Responsibilities

• Observe all activities of guests and team members on the casino floor, cage, change booths, and count rooms via CCTV for criminal activities or violations of regulations and company policies.
• Observe areas of the casino, atrium, and parking areas for safety hazards.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Assist in training in CCTV equipment and alarms.

Skills

Knowledge of computers

CCTV equipment

Read/write English

Customer service skills

Education

High School Diploma or GED

Job description

Min Compensation

USD $20.00/Hr.

Max Compensation

USD $20.00/Hr.

Overview

Why We Need Your Talents:

The Surveillance Operator plays a vital role in protecting the integrity, safety, and operational excellence of Live! Casino & Hotel by continuously monitoring activity throughout the property. Your focus, attention to detail, and commitment to observing real‑time operations help safeguard company assets, support regulatory compliance, and ensure a secure environment for both guests and team members. Through professional vigilance, sound judgment, and consistent accuracy in documenting and reporting activity, you contribute directly to maintaining a trusted and well‑protected gaming experience that reflects the high standards of the Live! brand.

Responsibilities

Where You’ll Make an Impact:

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Assist in training in CCTV equipment and alarms.

Skills to Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Qualifications

Must-Haves:

• High School Diploma or GED
• One (1) to three (3) years’ experience in security and/or surveillance.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Stand and walk 30% of the time.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.