Surveillance Operator

Churchill Downs Incorporated; Owensboro, Northern (KY, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Surveillance Operator to monitor gaming floor, cage, F&B outlets, and back-of-house areas using advanced surveillance systems. You will identify unusual activity, document findings, and support investigations to protect assets and guests.

The role requires staying compliant with regulations, maintaining logs, and coordinating emergency responses while upholding confidentiality in a fast-paced environment.

Qualifications

• Strong observational skills to identify unusual, suspicious, or non-compliant activity.
• Ability to maintain detailed logs and prepare accurate written reports.
• Excellent verbal and written communication skills.
• Understanding of gaming regulations, internal controls, and security procedures.

Responsibilities

• Monitor guests and team members across public and restricted areas using surveillance equipment.
• Operate surveillance tools including cameras, monitors, recorders, access control, and dispatch systems.
• Maintain continuous observation of gaming activity and related areas to ensure compliance.
• Record and preserve video evidence and compose incident reports for investigations.
• Prepare logs and documentation for investigations and compliance reviews.
• Report issues like malfunctions or tampering to technical or security staff.
• Dispatch appropriate personnel during emergencies and coordinate responses.
• Ensure minors are not participating in restricted activities such as gambling or alcohol use.

Skills

Surveillance vigilance

Observation

Report writing

Communication

Education

High school diploma or equivalent

Tools

Video surveillance systems

Video cameras

Job description

Select how often (in days) to receive an alert:

ABOUT CHURCHILL DOWNS INCORPORATED
Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

The Surveillance Operator is responsible for monitoring all areas of the property—including the gaming floor, cage, food and beverage outlets, and back-of-house operations—through the use of surveillance equipment and direct observation. This role is essential to ensuring compliance with all applicable laws, regulations, internal policies, and procedures. The Surveillance Operator utilizes advanced video monitoring systems, access control tools, and dispatch protocols to identify, document, and report unusual or illegal activities, helping to protect company assets, ensure the safety of guests and team members, and uphold the integrity of operations at Owensboro Racing and Gaming.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor guests and team members in all public and restricted areas using surveillance equipment and direct observation to identify suspicious, illegal, or non-compliant activity.

Operate surveillance tools including video cameras, monitors, digital recorders, access control systems, computer dispatch systems, switches, selectors, and video printers.

Maintain continuous observation of gaming activity, cage operations, food and beverage outlets, and other critical areas to ensure regulatory and internal control compliance.

Record, document, and preserve video evidence and written reports related to unusual, suspicious, or criminal activity.

Prepare timely, accurate logs, incident reports, and documentation for investigations and compliance reviews.

Monitor surveillance systems for blind spots, malfunctions, or tampering and report issues to appropriate technical or security personnel.

Maintain surveillance dispatch logs and manage incoming dispatch calls for emergency and non-emergency responses.

Coordinate and support emergency response efforts by dispatching appropriate personnel, including security, police, fire, or maintenance.

Ensure minors are not participating in restricted activities such as gambling, consuming alcohol, or purchasing tobacco.

Maintain strict confidentiality of all surveillance activities, footage, and reports.

Stay current on departmental procedures, regulatory requirements, and company policies.

Participate in required training and maintain all necessary licenses, including the KHRGC license.

Support responsible gaming initiatives and report indicators of problem gambling.

Perform other duties as assigned by the Surveillance Supervisor or department leadership.

REQUIRED SKILLS AND ABILITIES

Strong observational skills with the ability to identify unusual, suspicious, or non-compliant activity.

Proficiency in the use of surveillance equipment and monitoring systems.

Ability to maintain detailed logs and prepare accurate, well-written reports.

Solid understanding of laws, regulations, internal controls, and procedures related to gaming operations and security.

Excellent verbal and written communication skills.

High level of integrity and ability to maintain strict confidentiality.

Basic computer proficiency, including email, word processing, spreadsheets, and database systems.

Ability to remain focused for extended periods in a low-light environment.

Ability to respond calmly and effectively in emergency or high-pressure situations.

Ability to work independently and collaboratively in a secure, fast-paced environment.

Must be at least 21 years of age.

Ability to obtain and maintain a valid Kentucky Horse Racing and Gaming Commission (KHRGC) license.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required.

Minimum of one (1) year of related experience in surveillance, security, gaming operations, or a similar field preferred.

Knowledge or training in investigations, security monitoring, or law enforcement practices is a plus.

Experience operating surveillance and access control equipment preferred.

Experience working in a regulated environment or gaming facility is highly desirable.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Ability to sit for extended periods while monitoring surveillance systems in a low-light environment.

Frequent use of hands and fingers to operate computers, video recorders, cameras, switches, selectors, and other equipment.

Occasional standing, walking, reaching, talking, and hearing.

Visual requirements include close vision, distance vision, peripheral vision, color vision, and depth perception.

Ability to lift and carry up to 30 pounds occasionally.

Ability to communicate clearly via two-way radio and other communication systems.

Work is primarily performed in a climate-controlled surveillance room with low lighting.

Noise levels are generally moderate but may increase when conducting investigations on the gaming floor.

Potential exposure to secondhand smoke and loud noise when observing or moving through the gaming floor.

Must be available to work a flexible schedule, including nights, weekends, and holidays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.