Surveillance Operations Lead

Rosie’s Gaming Emporium – New Kent; Virginia (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Colonial Downs Group is seeking a Surveillance Supervisor to lead the daily operations of the Surveillance department and maintain a secure environment in line with company policies. The role may require long hours, including nights, weekends, and holidays. Compensation is $21.00 per hour.

You will supervise surveillance staff, ensure adherence to protocols, and coordinate responses to incidents with law enforcement and internal teams. Virginia license and driving privileges are required.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Supervises and directs the activities of surveillance staff during assigned shifts.
• Provides guidance, support, and feedback to ensure satisfactory performance and adherence to established surveillance protocols.
• Delegates duties and responsibilities to surveillance personnel based on operational needs to ensure adequate coverage of all areas.
• Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
• Oversees the daily operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
• Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies.
• Coordinates the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and follow established protocols ensuring a safe and secure atmosphere/environment for guests and Team Members.
• Monitors all company assets as well as property Team Members and guests for procedural violations.
• Investigates, documents, and reviews all reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
• Coordinates surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings.
• Implements and monitors emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
• Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Notifies department leaders, and where appropriate applicable gaming regulatory agencies, upon detection of illegal activities.
• Performs other related duties as assigned

Skills

Leadership

Communication

Attention to detail

Surveillance software

Multi-tasking

Education

High school diploma or equivalent

Three years supervisory experience in surveillance

Virginia Racing Commission License

Valid Driver’s License

Vocational or technical certifications

Tools

Video surveillance software

Job description

Colonial Downs Group is seeking a Surveillance Supervisor to lead the daily operations of the Surveillance department and maintain a secure environment in line with company policies. The role may require long hours, including nights, weekends, and holidays. Compensation is $21.00 per hour.

You will supervise surveillance staff, ensure adherence to protocols, and coordinate responses to incidents with law enforcement and internal teams. Virginia license and driving privileges are required.